Tenant Engagement Software and getting workforces back to the office

Monday August 3rd, marked an important milestone in the COVID-19 crisis, as people were encouraged to return to the office for the first time. However, many organisations are keeping their workforces at home for the foreseeable future. Studies indicate people will not return until they are reassured it’s safe to do so. Could tenant engagement software be key to getting people back to the office?

Blended working  

A recent survey found that three in five British employees are itching to get back to the office. However, many participants say they would like to work from home more often once the pandemic is over. This indicates that people see the benefits of working from home, but the argument simply isn’t as straight forward as one or the other. Moving forward offices will need to cater for a hybrid workforce. 

As occupants cycle between remote and in-office working, its critical landlords build occupant confidence with communication and the right systems in place. Occupants will expect more information, safety processes and clear communication from landlords and building managers. Buildings will need to adapt operations to ensure a safe, clean working environment for occupants.

Alongside operational challenges businesses will need to engage workforces remotely, finding ways to build company culture despite this new way of working. 

Evolution of the office

The COVID-19 pandemic accelerated the evolution of the office. As a result, technology is playing important role in keeping productivity high and workforces happy and safe. 

Asset-owners need to understand people’s priorities have changed as a result of the pandemic and adapt quickly to remain competitive. They need to position the office as a connected, safe and inclusive environment for occupants who are in the office or at home, and rebuild their trust. 

By offering tenant engagement software that connects occupants to staff a the touch of a button, has contact free hot desk and meeting-room booking systems and social clubs and forums which encourage peer-to-peer relationships, asset-owners can reassure businesses and occupants in these uncertain times. 

Spike’s Tenant Engagement Software, Spike Workplace, combines tenant engagement and building management functionality. The software keeps occupants engaged whilst improving building efficiencies. 

Want to find out more about how Spike technology could help your business? Find out more about our software here. 


Community Engagement Growth Across Spike

Since February – the last month prior to lockdown – engagement on Spike Living saw over a sevenfold increase in the volume of posts, shares and interactions (March; 712%, April; 680%), covering community outreach, social forums, events and bookings, from a cross-section of our portals. 

Our Community Engagement team have been working with clients to ensure their residents are supported throughout these uncertain times and to ensure they still feel a part of a thriving community, albeit a socially distanced community. We’ve seen everything from balcony workouts to pizza parties, from wellness workshops to charity bake sales organised and advertised through our portals. As the data shows these initiatives have been extremely well received.

As leaders we need to be considering resident and staff mental health, happiness and wellbeing. Long-term social engagement to create a sense of wellbeing and identity is key to this happiness. Spike Living delivers exact that.  End users feel invested, valued and better connected to their homes or work places.

We form long-term partnerships with our client’s to help them move into this new age of community management. At Spike we offer more than just technology solutions, we work with our clients to improve their community engagement strategies to achieve their KPIs. We make it our business to understand how communities interact and we share these insights with our clients.

Want to find out more about Spike could do for your business? Simply submit your details below and a member of the team will get back to you.


Spike to Host Community Webinar with UKAA

Building on & Maintaining community post Covid-19

Spike Global is teaming up with the UKAA to host a webinar on Wednesday 27th May, at 10 am. The webinar brings together operators, industry experts and tech providers to discuss the future of community building.

The webinar will be addressing how the BTR and wider real-estate industry can continue to place community at the centre of their developments, maintaining engagement levels with residents.

>> Register here to attend

We will be exploring:

  • Stats that show community is more important than ever before and what these really mean.
  • How the industry can continue to deliver in this important area, as we start to emerge from isolation.
  • How did operators fair during lockdown and what changes need to be made moving forward?
  • What parts of community are important to residents and what really adds value to their experience, how can developments continue to be pro-active in this area?

We’ll look at data from reviews, industry trends and examples of how operators are implementing changes to prioritise community.

Sound interesting? Registration is free, simply click here to secure your place.

Joining us on the panel we have:


Why Mental Health Needs to be Top of your Organisation’s Priority List

Covid-19 has fundamentally changed the way we live our lives, across the globe. In six short months the disease has shut borders, grounded planes, closed schools and cancelled thousands of events, large and small.

With the easing of lockdown on the horizon, the trauma and stress of the last few months has not been forgotten, yet we’ll soon be expected to re-enter our cities, get back on public transport and start living some elements of pre-lockdown life. Without the certainty of a vaccine anxieties will naturally be high and people’s mental health will be strained after months of isolation.

Businesses, developers and operators need clear, concise, communication strategies to ensure staff and/or residents feel safe and supported. Businesses will need to provide initiatives to support people’s mental health and provide an easily accessed area where people can find information and reach out for help. How businesses act during these uncertain times will be remembered, and we all need to work together to ensure the safe re-opening of society. 

As leaders, we need to be considering our resident’s mental health, happiness, and wellbeing. Jeremy, CEO of Spike Global comments: “Long-term social engagement to create a sense of wellbeing and identity is key to residents’ happiness. End-users feel invested, valued and better connected to their homes or workplace.”

He also adds “Many businesses claim to have a ‘people first’ approach to business. These values will be tested over the coming weeks and months, and organisations need to ensure they are actively supporting their staff and residents through these uncertain times, ensuring they are comfortable navigating through the new normal.”

Throughout-lockdown Spike software has been invaluable to users, keeping people connected, engaged and informed. Spike has helped businesses start and manage digital mental health initiatives, help forums, fundraisers, virtual get-togethers and much more. Spike was even named one of Property Week’s Top 5 Tools to get the industry through the crisis. Spike are now helping our clients with re-opening strategies and communication plans.

What plans do you have in place?


Spike Named as One of Property Week’s Top 5 Covid-19 Tools

Staying connected during lock-down is extremely important for people’s mental and physical health. Spike is so happy to be able to play a part in keeping communities together through isolation.

Spike are honoured to be named one of Property Week’s Top 5 Tools to help the industry through the Covid-19 Crisis. Being named number one for community. Our software allows residents to continue to socialise through our portals, keeping residents connected to their buildings and communities.

It’s been heart-warming seeing our clients and residents adapt to the ‘new normal’. We’ve seen everything from people offering help and to neighbours, to group video work-outs and fundraising organised via our portals. 

Our software has also allowed front-of-house staff to work from home. Spike Living keeps staff connected to buildings and their residents needs, via our building management system, with minimal disruption to residents. 

Fizzy Living, a build-to-rent provider in London, uses Spike across seven developments, and are also mentioned in the article.

“We have a strong community at Fizzy and we are communicating with residents through the app throughout the day,” says Mandy Ghumman, head of sales and marketing at Fizzy Living. “We provide reading materials, free online classes, working-from-home tips and any other interesting guidance that we find online.”

Clients include, Moda LivingBattersea Power StationVertusPocket LivingAptBallymoreJLLCA Management,  and Renaker.

Read the full article here.


Spike App Launches at Deansgate Square West Tower

We are very excited to announce the launch of the Deansgate Square West Tower, Spike Portal. Following the success of the app launching in their South Tower earlier this year, with 95% of the residents actively using the app to book amenities, manage deliveries, interact with neighbours and much more. 

Deansgate Square takes contemporary city centre living to a whole new level. Marrying together luxury living with unprecedented private on-site amenities, set in an iconic location at the heart of Manchester.


Spike Appoints new Head of Sales Michelle Andrew

Spike is excited to announce that we have appointed a new Head of Sales, Michelle Andrew.

Michelle joins us with a wealth of experience spanning the tech, banking and education sectors.

Michelle is the fourth addition to the leadership team in six months, marking a significant expansion to the company, following a successful 2019. Our CEO, Jermey Heath-Smith comments “We’re very excited to welcome the wonderful Michelle to the team. We’ve got big plans for 2020 and I believe Michelle’s addition is imperative to us achieving our goals”

Michelle re-located from Vancouver in Canada to join the team in London. See her pictured below with her dog Bella (an equally important addition to the Spike team!)