What’s Inside?

The Digital Tenant Experience Audit covers the key areas that shape a modern, connected tenant journey.

• Communication – Check whether tenants can easily access updates, notices, documents and two-way support.
  
  
• Community & Engagement – Review how well you support events, resident groups, amenity bookings and community content.
  
  
• Operational Simplicity – Identify where digital tools could reduce admin, improve visibility and streamline team workflows.
  
  
• Convenience & Self-Service – Assess how easy it is for tenants to manage everyday tasks.
  
  
• Data, Integrations, Compliance & Scale – Evaluate whether your platform supports reporting, integrations, audit trails and portfolio growth.

Self-audit your tenant experience

Use the checklist to score your current digital tenant journey and identify where gaps may exist.

Once completed, share your audit with us and we’ll arrange a personalised review to discuss your results and highlight opportunities for improvement.