RESIDENT ENGAGEMENT PORTAL
Spike Living helps you to build and manage thriving communities, where residents can form meaningful connections, stay engaged with up-to-date news and events, and even get involved with the wider local community by introducing them to local attractions and services.
Proven research shows that happy residents are more likely to stay longer and are less likely to leave 1-star reviews for issues that could have been solved easily.
Communicate directly with residents and other staff members in real-time, building trust and strengthening your brand.
Enquiries and defect tickets can be logged, tracked and shared to ensure they are responded to and acted upon quickly and effectively, keeping the resident informed.
Give your residents instant access to book on-demand services and amenities. Residents can check-in their guests and even access their apartments digitally with their Spike Living app.
Simplify the day-to-day running of your buildings. Create easy to follow processes and automate common, manually intensive daily tasks such as handling deliveries and managing communal space.
Our on-demand reporting and analytics tool, accessed by the on or off-site management team, allows you to drive actionable insights and timely reports directly from the data, making it easy to track and report progress. Be proactive in your engagement strategies by truly understanding resident’s needs and behaviour, acting where needed.
Spike can be used across multiple departments to minimise error and increase productivity, saving you time, money and energy.
Residents can find and connect with others in their building who share similar interests, as well as organise their own events to get to know one other.
Organise and promote resident events, both virtual
and off-line, using Spike Living. Track RSVPs and send alert reminders.
Residents can stay on top of their deliveries by receiving real-time alerts when their parcels arrive, eliminating the need for constant calls to the concierge.
Residents can view welcome packs, apartment &
appliance manuals, instruction videos and safety
procedures. Residents receive a push notification
when a document needs signing or approving.
Defects and maintenance issues can be logged and
tracked to ensure they are responded to and acted upon
quickly and effectively.
Residents can browse and book amenities from their
residents’ app, as well as view useful information like
opening times and costs.
Residents can easily and quickly authorise guests and
contractors, informing the front of house staff of their visit.
Residents are then notified via the app when they arrive.
Spike Living offers on-demand service booking from within the app such as cleaning, laundry services and dog walking.
Provide your residents with the latest public transport alerts and status updates. Most cities have live travel feeds, enabling us to provide up to the minute local information.
Be proactive in your engagement strategies by truly understanding resident’s needs and behaviour, acting where needed.
Residents can view their bills and ancillary expenditure, as well as paying outstanding costs on a scheduled direct debit or by making an online payment.
Simply and securely manage entry into buildings, private apartments, and communal areas, all via their resident’s app. Spike Living can be integrated with several access
Residents can communicate directly with property staff in real-time, allowing them to send enquiries and submit forms, like key-waiver requests and pet permits.
Inform residents about local shops, cafes, restaurants, sports facilities, banks, and post offices. Form partnerships with local retailers and service providers to offer your residents exclusive discounts and offers.
Provide residents with a single mobile app to manage every aspect of their living experience, such as logging enquiries and submitting defects, to communicating with staff and other residents, and even accessing exclusive discounts at local businesses.
Spike Living can be white labelled to enhance and differentiate your brand. We take your colour palette, tone of voice and imagery to create a unique look and feel.
Whether you’re trying to re-open amenities after the pandemic or want to alert residents of an immediate danger, Spike Living can help you overcome the challenges that property management teams are facing in today’s environment.
Our software delivers a powerful set of features and can be used as a stand-alone solution. However, we understand the need to connect to third-party services and have a number seamless integrations with leading providers.