RESIDENT ENGAGEMENT PORTAL

Spike Living

Delight your residents and empower your staff with a customisable residential app that increases engagement, retention, and efficiency.

RESIDENT ENGAGEMENT PORTAL

Spike Living

SEE YOUR COMMUNITIES FLOURISH AND OFFER MORE THAN JUST A PLACE TO LIVE

Spike Living helps you to build and manage thriving communities, where residents can form meaningful connections, stay engaged with up-to-date news and events, and even get involved with the wider local community by introducing them to local attractions and services.

Proven research shows that happy residents are more likely to stay longer and are less likely to leave 1-star reviews for issues that could have been solved easily. 

KEEP RESIDENTS AND
STAFF CONNECTED

communication

Communicate directly with residents and other staff members in real-time, building trust and strengthening your brand.

enquiries

Enquiries and defect tickets can be logged, tracked and shared to ensure they are responded to and acted upon quickly and effectively, keeping the resident informed.

instant access

Give your residents instant access to book on-demand services and amenities. Residents can check-in their guests and even access their apartments digitally with their Spike Living app.

IMPROVE STAFF EFFICIENCY

Simplify the day-to-day running of your buildings. Create easy to follow processes and automate common, manually intensive daily tasks such as handling deliveries and managing communal space.

Our on-demand reporting and analytics tool, accessed by the on or off-site management team, allows you to drive actionable insights and timely reports directly from the data, making it easy to track and report progress. Be proactive in your engagement strategies by truly understanding resident’s needs and behaviour, acting where needed.

Spike can be used across multiple departments to minimise error and increase productivity, saving you time, money and energy.

SPIKE CONNECTS MORE THAN 200,000 RESIDENTS WITH THEIR LOCAL COMMUNITIES

Spike Living Features

social clubs & forums

Residents can find and connect with others in their building who share similar interests, as well as organise their own events to get to know one other.

Resident Events

Organise and promote resident events, both virtual
and off-line, using Spike Living. Track RSVPs and send alert reminders.

DELIVERY NOTIFICATIONS

Residents can stay on top of their deliveries by receiving real-time alerts when their parcels arrive, eliminating the need for constant calls to the concierge.

 

Document management

Residents can view welcome packs, apartment &
appliance manuals, instruction videos and safety
procedures. Residents receive a push notification
when a document needs signing or approving.

Defects & Maintenance Logging

Defects and maintenance issues can be logged and
tracked to ensure they are responded to and acted upon
quickly and effectively.

Digital Amenity booking

Residents can browse and book amenities from their
residents’ app, as well as view useful information like
opening times and costs.

Visitor Management

Residents can easily and quickly authorise guests and
contractors, informing the front of house staff of their visit.
Residents are then notified via the app when they arrive.

In-App Service Booking

Spike Living offers on-demand service booking from within the app such as cleaning, laundry services and dog walking.

Travel Information

Provide your residents with the latest public transport alerts and status updates. Most cities have live travel feeds, enabling us to provide up to the minute local information.

Surveys

Be proactive in your engagement strategies by truly understanding resident’s needs and behaviour, acting where needed.

Secure Payments

Residents can view their bills and ancillary expenditure, as well as paying outstanding costs on a scheduled direct debit or by making an online payment.

Access Control

Simply and securely manage entry into buildings, private apartments, and communal areas, all via their resident’s app. Spike Living can be integrated with several access
control platforms.

Messaging & Announcements

Residents can communicate directly with property staff in real-time, allowing them to send enquiries and submit forms, like key-waiver requests and pet permits.

local community

Inform residents about local shops, cafes, restaurants, sports facilities, banks, and post offices. Form partnerships with local retailers and service providers to offer your residents exclusive discounts and offers.

Learn MORE BY DOWNLOADING THE SPIKE LIVING BROCHURE

"Keeping our residents connected via the app has proven invaluable during recent times"
Lorna Evans
Head of Customer Experience at Pocket Living
"Since its launch we have gained an average of 70% usage of the app across buildings"
Harry Downes
Managing Director at Fizzy Living
“The Morley House residents’ app has been well received by the residents, but also by the concierge and management team"
Charlotte Moss
Asset Manager at The Crown Estate
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ONE APP FOR RESIDENTS TO MANAGE THEIR ENTIRE LIVING EXPERIENCE

Provide residents with a single mobile app to manage every aspect of their living experience, such as logging enquiries and submitting defects, to communicating with staff and other residents, and even accessing exclusive discounts at local businesses.

CUSTOMISED BRANDING AND USER EXPRIENCES TAILORED TO YOUR NEEDS

Spike Living ca be white labelled to enhance and differentiate your brand. We take your colour palette, tone of voice and imagery to create a unique look and feel. 

UNIQUE FEATURES TO TACKLE TODAY'S CHALLENGES

Whether you’re trying to re-open amenities after the pandemic or want to alert residents of an immediate danger, Spike Living can help you overcome the challenges that property management teams are facing in today’s environment.

INTEGRATIONS

Our software delivers a powerful set of features and can be used as a stand-alone solution. However, we understand the need to connect to third-party services and have a number seamless integrations with leading providers.

 

Learn how spike LIVING can work for you