SPIKE INSIGHTS

Resident Software – Six tips for a successful launch

Covid-19 has accelerated the uptake of resident software and PropTech in general. To remain competitive many operators are looking to implement new resident software platforms to best serve their residents’ needs.

Operators are looking to increase building management efficiencies whilst also growing resident engagement and community. Our Client Success Team share six valuable tips on things to consider throughout your implementation journey.

THINK BEYOND COVID-19 – HOW WILL RESIDENTS USE THE SOFTWARE ONCE THE PANDEMIC ENDS?

It might be hard to imagine, but the Covid-19 crisis will pass and the world will go back to a version of normality. Although, people’s attitudes and priorities may have changed. Therefore, it’s important to consider your residents needs after the virus passes. How will your new resident software work post Covid-19, and what are all the different touch points you need to consider?

This could mean a variety of different things: a better booking system for hot desks to facilitate more flexible working. A solid, instant communication platform to ensure your residents feel supported and safe, or simply more community engagement initiatives so help residents get to know neighbours. It’s vital to prioritise these needs and build them into your strategies moving forward. 

WorkflowsUSE THE LAUNCH AS AN OPPORTUNITY TO RE-EVALUATE WORKFLOWS AND PROCESSES.

If you’re looking seriously at implementing new software, it’s probably a great time to audit your workflows and processes. Are you doing things the most effective way, or is it just the way you’ve always done things?

Survey your staff and listen to their needs and concerns. Furthermore, ask your new software suppliers for any recommendations, they’re usually very happy to help and are full of wisdom from other implementation projects.

UTILISE THE CUSTOMER SUCCESS TEAM.

Reputable software providers will offer support in implementing your new systems. Ensure you setup a meeting with the Customer / Client Success Team as soon as possible to discuss your launch and implementation strategy. The team will be full of ideas for the long-term success of your resident software. They can usually help with everything from technical implementation to content and event ideas.

 

PLAN A LAUNCH EVENT (EVEN IF IT’S REMOTE) AND HAVE A LAUNCH STRATEGY IN PLACE

Your new resident software is going to benefit both your staff and your residents. In order to maximise the potential of the software you need to get both groups excited, and on-board. At Spike we recommend planning the launch in advance and having some sort of launch event, even if restrictions mean this has to be remote. Take this event as an opportunity to showcase the benefits of the software and how it’s going to make their lives easier.

LISTEN TO YOUR RESIDENTS, EVALUATE THE DATA AND IMPROVE.

Once your software is live it’s easy to think that the work is done, however it’s important you continue to listen to your residents and adjust your strategy accordingly. Resident Software is a fantastic tool for listening and gathering data. Use these insights to continue improving and get the most out of your investment.

phoneinhandCHOOSE THE RIGHT SUPPLIER.

When you’re looking at new software it’s important you consider more than just the technology. Does the company have the on-going support you need? Are they flexible and willing to help you problem solve? What do their customers say about them?

You’re going to be working with your chosen company for a long time. It’s important the relationship is the right fit for you and your business. 

How could Spike help your business?

Spike Global delivers industry-leading software that connects people and properties to create attractive, efficient and engaging places for living, working and playing. 

Working across residential and commercial sectors, our unique market insights help us consistently achieve industry-leading results that maximise occupancy, revenue & profit.

We understand what it takes to make resident software successful. We have a proven track-record of delivering real, tangible results with more than nine years experience in launching and operating property software worldwide. 

 

Want to find out more about Spike Global? Simply submit your details below and a member of the team will be in touch shortly.                                                                          

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