Grosvenor Systems and Spike Global have today announced a new strategic alliance, enabling build-to-rent operators to benefit from a complete end-to-end property management and accounting solution.
Propman, Grosvenor Systems’ leading financial reporting and property management product, will be combined with Spike’s tenancy management solution, Spike Lettings, and award-winning resident engagement portal, Spike Living, to create an enhanced, simplified experience for tenants.
Grosvenor Systems’ market-leading product paired with Spike’s solutions will allow the entire tenant management process to be digitalised, helping to reduce costs and streamline communications between management teams and tenants. The online offering will modernise all stages of the tenant experience – from the marketing of properties, taking initial payments and reservations, sending and the signing of contracts, approving references to managing the ongoing management and accounting requirements of tenants once moved in.
Contracts and vital documentation will also be stored digitally, increasing security and making key information easily accessible. Notifications can be sent to tenants via push notifications whenever documents need to be reviewed or signed, allowing for full traceability.
Property Managers will also benefit from comprehensive tenancy management reporting, with automated monthly rent invoices eliminating time spent performing administrative tasks, giving staff more time to focus on value-add activities.
Additionally, the Spike Living portal, which has an intuitive smartphone app, lets tenants view financial information such as service charges or payment history directly. The portal will also allow tenants to view and register for onsite events, reserve amenities, interact with other tenants via clubs and forums, and learn about local retailers they could support.
Sarah Taylor, Managing Director, Grosvenor Systems, comments: “Building on our great relationship with Spike Global, we are excited to offer the first complete end-to-end service in the BTR marketplace, which puts the customer experience at the heart of property management. We’re looking forward to continuing to evolve and innovate our offering for customers.”
Jeremy Heath-Smith, CEO of Spike Global, comments: “We are excited to be working with Grosvenor Systems. By combining our leading resident engagement and tenancy management software solutions with Propman, this complete solution will enable property managers to onboard tenants much faster and more efficiently, whilst providing a central place for tenants to manage their everyday needs.”