Spike Global, the leading property management and resident engagement software provider, has ventured into suburban residential living, thanks to its latest client, Lancashire-based developer, Baxter Homes. Spike Global will provide a white labelled version of its Spike Living portal to residents across the Baxter developments.
The family-owned developer will be rolling out the software across its portfolio of 3 developments, starting at Oak Hill Rise, a new 86-home scheme of houses and bungalows in Garstang, Lancashire. The roll-out will then expand to take in more than 500 properties over several small schemes, including Pinfold Place and Granary Fields, maintained by Baxter’s in-house Baxter Estates management company.
Jeremy Heath-Smith, CEO of Spike Global, commented: “We are delighted to be working with Baxter Homes. Residents moving into the high-quality bungalows and houses built by Baxter Homes will find the portal easy and intuitive to use, and full of useful features as they get to know the local area.”
Baxter Homes’ Managing Director, Callum Baxter explained why he chose to work with Spike Global: “We were looking for a way to manage our future maintenance and management company, as well as how we could improve our overall buying journey with increased aftercare. We pay a lot of attention to our purchasers during the buying and completion phase, but we wanted to keep that going with strong aftercare, and Spike offered a great solution.”
Baxter Homes is known for treating its customers as individuals, so a resident engagement platform that could be fully customised to suit each development was a good fit for the company. “We focus on quality, working with our purchasers to create their dream homes,” continues Callum Baxter.
“At the moment, this can create files full of information – the idea is that through using the Spike Living portal we can make our purchasers’ and future residents’ lives far easier. It will be where all of their key information is stored, but beyond that we also expect it to become an interactive social hub, where new residents can get to know their neighbours and the local area, helping them to settle in.”
Jeremy Heath-Smith added: “Spike Living not only has practical uses like giving easy access to paperwork and an instant way to report snagging issues, it also provides a channel through which residents can choose to get to know each other, arrange social groups and events and make the most of offers from local businesses.”