By Sahina Sherchan (Conductor London), for LRM Prime
“Modern residents want more than just a place to live. They seek connection, convenience, and belonging. Spike delivers this by making everyday interactions, from booking amenities to joining social groups, easier, more accessible, and always within reach.” – Spike
Technology has become the digital heartbeat of modern residential communities, and for many of the developments we manage, Spike has become the go-to solution. At LRM Prime, our commitment is to deliver exceptional residential experiences with applied real-life expertise. Our close collaboration with Spike has been a driving force behind enhancing operational efficiency and resident satisfaction at developments like Thames City, managed by General Manager Denny Lane.
At LRM Prime, we’ve always believed that the best solutions come from lived experience, and that’s exactly what has guided our collaboration with Spike. As trusted residential managers on the ground, we see first-hand what residents need, where operational pressures lie, and how digital tools can genuinely improve the way people live and work in the buildings we manage. Over the years, the adoption of Spike across LRM Prime developments has been remarkable, with an 85% uptake rate. Residents appreciate the convenience of managing maintenance requests, booking amenities, and receiving real-time updates, all within a single platform.
With the introduction of Spike 2.0, our partnership has supported the growth of a platform that enhances guest experience and has become our shared commitment to pushing the industry forward. Many of the features that now define Spike 2.0 have been developed or enhanced thanks to direct feedback from Denny Lane and our Thames City team. From safety and compliance features driven by the Building Safety Act 2022 to features like Move-in and Move-out Date Tracking, Pet Licence Amendments, Club Membership Management, “Handle with Care” Alerts and Birthday Notifications, these changes were informed by real-world challenges and operational insight.
“LRM Prime has been a key partner in helping shape several of the most recent enhancements to the Spike platform. As expectations around resident experience and legislative compliance continue to evolve, particularly in light of the Building Safety Act, their insights have played a critical role in guiding our product development.” – Spike
We’ve brought to light issues like the need for centralised, secure handling of PEEPs and PCFRAs, and the ability to restrict access to sensitive data. We’ve highlighted the importance of giving property managers a flexible way to communicate with residents, whether through real-time alerts or tailored in-app messaging. And Spike has responded at every turn, implementing improvements that are not only game-changing for us but also benefit all residential teams that use Spike.
Core Spike 2.0 features:
Operational Efficiency
- Automated task scheduling for maintenance checks, including reminders for critical tasks like elevator inspections and ventilation system checks.
- Smart self-service functionality that enables residents to report maintenance issues directly, giving on-site teams full visibility and control from request to resolution.
- Document management and centralised information, reducing reliance on email and paper-based systems.
- Building-wide notifications for real-time communication, replacing manual email updates and ensuring residents are well informed.
- Enhanced CRM systems that help build a “golden thread” of communication and allow for better auditing of all resident interactions.
Resident Engagement
- Amenity bookings allow residents to easily check availability and reserve shared spaces.
- Community forums, clubs, and events to connect like-minded neighbours and build a vibrant, social atmosphere.
- Content feature allowing teams to customise layouts, in-app messaging, and branding, and to publish tailored updates, guides, or community highlights, making the app feel personal and localised.
Seamless Onboarding
- Digital guides and onboarding tools that help new residents settle in seamlessly.
- Centralised access to documents and key updates simplifies everyday resident life.
- Real-time updates via push notifications, ensuring residents are always aware of building news and safety communications.
Safety & Compliance
- Form builder for PEEPs (Personal Emergency Evacuation Plans), allowing for the creation and management of safety documentation securely within the app.
- Data collection and alerts for residents needing evacuation assistance, with restricted access to sensitive information for authorised users only.
- Support for Person-Centred Fire Risk Assessments (PCFRAs) in light of the Building Safety Act and Awaab’s Law.
The integration of these features has streamlined daily operations, reducing administrative tasks for our on-site teams and allowing us to focus more on resident engagement as the app essentially becomes a digital extension of the communities we foster.
Spike 2.0 is the result of real collaboration, tested in live environments, and continuously shaped by those who work closest to the people it serves. We’re proud to have played a part in its evolution, and excited to see how it continues to raise the standard across our industry.
Want to see Spike 2.0 in action?
Book a demo today to discover how our powerful platform can transform your resident experience and streamline day-to-day operations.
