Overview and Challenge

Legacie is one of the UK’s largest privately-owned property developers. Known for high-quality craftsmanship, Legacie specialises in large-scale residential developments, blending modern living with award-winning restorations of historic buildings.

With multiple systems in place, Legacie sought a unified solution to streamline resident interactions – enabling bookings, payments, issue reporting, and community engagement through a single platform. Additionally, they needed a modern approach to communication, catering to tech-savvy residents who prefer managing their lives via mobile.

Solution

Legacie introduced Spike Living at its flagship development, Parliament Square, in July 2022. The platform enabled residents to book and pay for amenities, report issues, access key documents, and communicate with the on-site concierge – all from their phones. Following its success, Legacie expanded the platform to four additional developments, with further rollouts planned.

Since implementation, Spike Living has transformed resident engagement and operational efficiency. With an 80% app uptake, residents have embraced self-service features, streamlining daily tasks and communication. The platform has managed thousands of deliveries, facilitated instant access to essential documents, and strengthened community bonds through active social groups and local recommendations.

By enhancing convenience and connectivity, Spike Living has significantly improved both the resident experience and property management operations.