Life at Home by Hone, Made Simpler with the Hone Resident App

At Home by Hone, everyday living is designed to feel clear, connected and easy to manage. Through the Hone Resident App, powered by Spike Living, residents have one simple place to stay informed, access support, book shared spaces and feel more connected to life in their building.

 

Home by Hone creates sensitively curated build-to-rent and co-living environments that combine privacy, connection and thoughtfully designed communal spaces. With a growing portfolio and further developments in the pipeline, the brand is focused on delivering a consistent resident experience across every location, while allowing each building to reflect the character of its neighbourhood.

 

The Hone Resident App plays an important role in supporting that experience. It brings key resident services, building information and communication into one easy-to-use platform. From building updates and essential information to issue reporting, amenity bookings and resident events, the app helps reduce friction and makes daily life easier to manage.

 

It also supports Hone’s focus on creating connected resident communities. Across its buildings, this includes shared amenity bookings and resident events inspired by residents’ hobbies, interests and local surroundings. Promoted through the app, these moments help residents stay involved in life at the building on their own terms.

 

For residents, the main benefit is convenience and clarity. Instead of searching through emails, making calls or contacting the on-site team for every query, residents can quickly access what they need, whether that is checking an announcement, finding building information, making a booking or raising an issue.

 

For Hone’s on-site teams, centralised updates, service requests and key information help reduce repeat questions and scattered messages. This gives teams a clearer way to keep residents informed, respond consistently and keep issues moving, while supporting the high standards of service that sit at the heart of the Hone experience.

As expectations around residential living continue to evolve, technology has an important role to play in creating experiences that feel seamless, connected and built around the resident.

The Hone Resident App reflects that vision, bringing digital convenience, communication and operational clarity together in one platform. By making everyday interactions easier to manage, it supports a more consistent resident journey and helps teams deliver the level of service modern communities expect.

We’re proud to support Hone as they continue to raise the standard for resident experience across their buildings.

Jeremy Heath-Smith, CEO at Spike

Hone’s wider approach is centred on creating places that feel like home, with a focus on residents, pets, neighbours and the planet. Its model combines human service, considered design, technology and slick operations to create residential environments that feel welcoming, thoughtful and easy to live in.

At Hone, we’re always looking at the small everyday touchpoints that shape how residents feel about where they live. The Hone Resident App helps us bring those moments together in a clearer, simpler way, whether that’s sharing updates, supporting amenity bookings, promoting resident events or helping someone raise an issue quickly.

For us, technology should never replace the human side of resident experience, but it can make it easier for people to feel informed, connected and supported. As we continue to grow, the app plays an important role in helping us deliver a consistent, high-quality resident experience across our buildings, while giving our on-site teams the structure they need to keep things moving smoothly behind the scenes.

Juliet Self, Operations & Customer Experience Director at Hone

As resident expectations continue to evolve, digital platforms are becoming an increasingly important part of how modern residential buildings operate. For Home by Hone, the Hone Resident App brings together the everyday touchpoints that shape resident satisfaction, from communication and convenience to community and support.

 

It is one part of a wider resident experience model built around reducing hassle, improving connection and creating places that people feel proud to call home.

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