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The James brand is firmly grounded in delivering stress-free, self-contained luxury living, and as part of that commitment, they sought to provide an exceptional level of service for its tenants. Recognising that technology could play a pivotal role in achieving this goal, The James was keen to explore how digital solutions could support their vision whilst also connecting residents to the wider community, enriching both tenants’ lives and the surrounding neighbourhoods.
The James worked closely with Spike to tailor and white-label its Spike Lettings and Spike Living solutions. This resulted in two innovative apps which simplified the rental journey and enabled residents to manage their lifestyle whilst connecting to the wider community at the touch of a button, boasting an impressive 94% uptake across all developments.
“We use the Spike Lettings software to help get our tenants on board, and the Spike Living app supports them as they settle in. In many ways, renting with us is like living in a five star hotel, with all the amenities available at the touch of a button. At our properties, The James brand is the landlord – one that is always available and ready to take action thanks to Spike Living. It’s like a modern day message board, but with more functionality.”
