Spike, with demand for its solutions continuing to soar both nationally and internationally, with its award-winning tenant engagement portal now being used across more than 500 buildings in 15 countries.
Spike is excited to announce the launch of its first project in New Zealand, working with New Ground Living to enable tenants to get the most out of renting a home. Since 2014, New Ground Living has been pioneering the development of Build-to-Rent housing in New Zealand, bringing about meaningful improvements for rental households by providing modern, healthy, and professionally managed homes with security of tenure.
Spike worked with New Ground Living to create MyLiving, a white labelled version of its Spike Living portal that is now available to all tenants at Moroki in Glen Innes, Auckland, an apartment and townhouse complex of 50 homes that New Ground Living recently delivered for Hapai Housing. Moroki comprises of stunning one, two and three-bedroom properties, with on-site amenities and services designed to connect tenants with each other and the wider community. These include native-inspired landscaped areas, communal BBQ areas, as well as vegetable patches and composting facilities for those with green-fingered talents.
Through the MyLiving portal, tenants can view their tenancy details, easily report any maintenance issues, book onsite amenities, and gain access to their apartments via their mobile key, at the tap of a button. The portal, accessible through a mobile app, allows New Ground Living to simplify and streamline the day-to-day management of its developments, helping tenants stay better connected and allowing staff to manage enquiries and maintenance requests more efficiently.
The portal also enables New Ground Living to promote and connect tenants to their local area, provide special deals from local businesses, and offer the opportunity to create online clubs and forums, helping to instil a real sense of community.
Brian Collins, Managing Director at New Ground Living comments: “Traditionally, the experience of tenants has always been an afterthought here in New Zealand, something that New Ground Living has been working hard to change. By partnering with Spike, we’ve been able to take a big step closer to achieving our goal of placing the tenant at the centre of what we do and bring the NZ rental experience into the 21st century. The feedback from tenants so far has been very positive.
“It’s also been a challenge integrating new developments into already established neighbourhoods. By using Spike, we’ve been able to form partnerships with local retailers and promote their services directly to tenants via our MyLiving portal, showing the positive impact that our schemes can have in the local community.”
Jeremy Heath-Smith, CEO at Spike comments: “We are delighted to be working with New Ground Living, a forward-thinking operator that’s disrupting the traditional rental market in New Zealand. It’s great to see the positive impact our solutions are having in bringing together tenants, landlords and local communities, no matter where they are based in the world. We are looking forward to continuing to support New Ground Living with its aim of positively changing New Zealand’s rental market.”
