Case Study

Europa Capital Embraces Spike Global Technology to Enhance Tenant Experience

European Investment Manager, Europa Capital has expanded its partnership with Spike Global by introducing the Spike Lettings and Spike Living software into two of it’s residential apartment blocks in Sheffield and London. Following the successful introduction of the solutions to its Anaconda Cut development in Manchester, the Investment Manager decided to roll out the technology into two other build-to-rent complexes Velocity Village in Sheffield and One Lampton Road in Hounslow.

Spike developed white label versions of its property management and resident engagement software Spike Living and its revolutionary end-to-end tenancy management software solution Spike Lettings especially for Europa’s property, which are designed to make the renting experience easier and more straightforward for both landlords and tenants. Spike Lettings helps to make the initial tenancy arrangements straightforward, while Spike Living provides around-the-clock communication between management and tenants that makes life easier in a multitude of ways.

James Pellington, Building Manager at Anaconda Cut, said: “Spike’s software is simple and intuitive to use, and will be second nature to the generations who have been brought up running their lives on their phones. Spike Living brings the process of being a tenant into the 21st century, and provides a convenient, modern method of communication that matches the contemporary convenience of these stylish new apartments.”

Tenants can use the Spike Living app in a variety of ways, from organising all of the practical stuff like keeping track of rental payments and reporting maintenance issues, to booking a laundry slot, opening their front doors or checking whether the concierge has received their parcel. It also has great potential to help newcomers to town make new friends, find local activities and get to know their neighbours, whether that’s in the virtual world or the real one. Unlike normal social media, Spike Living enables those new to the area to meet like-minded people within their own buildings, without being at risk from scammers and strangers.

Jeremy Heath-Smith, CEO of Spike Global, comments: “The use of our software at Velocity Village and One Lampton Road will help to create great communication and promote a smooth, professional relationship between tenants and landlord – avoiding the friction that can so often occur. Given that one of the leading causes of problems during tenancies is poor communication, having an instant, easy and stress-free way to facilitate those vital conversations has already proven its worth.”

Spike Living can be personalised for every client, so it is always set up to the specific requirements of both the management and the building. As well as accessing services available onsite, it can also be linked up with external partners to provide additional services, from bedding packs and weekly cleans to pizza delivery and beauty services, helping renters to live their best life in the city.

Case Study

Nido Partners With Spike Global to Enhance Student Experience

Nido, Europe’s leading PBSA operator, has partnered with leading resident engagement and building management software provider Spike Global to launch a new smart app for residents across its portfolio. Launched at the beginning of the academic year, Nido has become one of the first student accommodation operators to provide its residents with an intuitive mobile app to manage their daily needs.

Following research and feedback from residents, it was imperative that utilising technology would enhance their experience and ensure the seamless operations and management of a PBSA building.

Acting as a ‘one stop shop’, the app provides a multitude of features including direct online communications with the residence team, viewing upcoming events, reservation of amenity spaces, management of deliveries and maintenance requests as well as viewing brand partners, local guides, and associated exclusive Nido promotions. 

With online security posing one of the largest risks to students, the app has been designed to keep users safe and secure. In the event of a security breach or lost phone, the onsite management teams at each of the Nido properties have the ability to ‘pause’ residents’ accounts, until the issues have been resolved and cleared.

Following a year of uncertainty, the app provides a safe online space for residents to communicate with each other and become familiar with their new neighbours, through forums and real-time chat rooms. This is in addition to the in-person interaction Nido facilitates.  Students can choose to attend events physically, online as well as communicate with the management team at the reception desk by direct messaging on the app, all channels of communication are available to be used at the discretion of each student’s needs. 

Nido prides itself on putting resident mental and physical health as a key priority and the facilitation of communication – online or in-person, has been instrumental in the company’s operational success. 

During the first two weeks of being live, the app has already been downloaded by more than 70 per cent of Nido’s residents. Once downloaded, residents can easily join groups and forums to meet each other and start building their community.

Darren Gardner, COO of Nido, commented, “As one of the first PBSA operators to introduce this type of platform, we are pleased to offer this high-end product to our valued residents. The wellbeing of both residents and our onsite teams is our top priority and allowing a safe method of communication whilst encouraging interaction, is a great milestone for the company.”

Jeremy Heath-Smith, CEO of Spike Global, commented, “We are delighted to be working with Nido and believe the app will help students find their feet – enabling them to meet other students in the building, as well as helping them to cope with all the practical aspects of moving away from home for the very first time. The app has been designed to be straightforward to use, so whatever worries they might have about the new term, managing their student accommodation won’t be one of them.”


Day in the Life With Francesca Thornton, BHB America

Welcome to our Day in the Life feature, where each month we sit down with one of our clients and highlight the amazing work they are doing within the property sector. This month we’re delighted to have sat down with BHB America, who provide private office services for the residents of luxury buildings across London, New York and Miami.

What’s your name and role?

Francesca Thornton, Director USA, BHB America

Describe a typical day for you?

We spend our days fulfilling requests for the incredible residents of the buildings we look after across the world. Whether it’s travel, private yachts, artwork sourcing, party planning, restaurant reservations, or anything else, we’re always working hard to go above and beyond and make the residents’ lives that little bit easier.

What is your favourite part of the job?

My favourite part of the job is definitely when we get a seemingly impossible request from a client, but we manage to deliver on it for them.

What are your top places to visit locally?

My favourite spots in Manhattan are definitely brunch at Sadelle, Central Park for a walk, Black Fox for a coffee, Van Leeuwen for ice cream.

How does Spike make your day-to-day life easier?

Using Spike Living means that we can speak directly with residents and have all their requests in one place, which makes looking back at historic requests and tracking request fulfilment super easy. We also find the back end of the software seriously easy to use when we’re uploading new content. Being able to preview how it will look before publishing it is useful too.

Spike Living connects more than 200,00 residents with their local communities. Download the Spike Living brochure below to learn how our software can support you in your day-to-day life.