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Case Study

Spike Living: Iliad Homes

Iliad teams up with Spike Global to create state-of-the-art Resident App for residents of new housing development 

Iliad Homes, a subsidiary of Liverpool-based property developer Iliad, has signed to launch a Spike Living resident platform, exclusively for residents of their forthcoming build-to-rent residential development, The Eight. 

The app allows residents in the 120 apartment complex to communicate directly with the management team, it includes neighbourhood watch style information bulletin, details on community and social events organised by Iliad Homes teams or in the wider local area, and easy-to-use reporting and support services. 

Billed as the future in build-to-rent residential developments, The Eight’s connectivity app will provide its users with a forum to report defects or maintenance, have access to amenities and stay up-to-date with exclusive residents promotions.

The Eight is a contemporary new residential complex which is due to open in July. The development has so far seen incredible uptake with a third of the building pre-let just six weeks after its launch. 

James Chan, General Manager at Iliad Homes, said:

“We are all tremendously excited to launch the smartphone app which will be pioneering for a residential development in Liverpool.

“We believe that it adds extra value to the development and will help build a thriving community and allow a seamless relationship between residents and building managers.

“The introduction of this technology to the day-to-day management of The Eight will significantly improve efficiency and increase the services we are able to offer to our residents, creating a much more enjoyable living experience.”

Jeremy Heath-Smith, CEO of Spike Living adds

“We’re delighted to have Iliad Homes on-board as a customer. Connectivity has never been more important and we look forward to seeing The Eights’ community go from strength to strength.”

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Spike Workplace Launch: Portico

Portico, a leading guest relations and concierge company with more than 800 staff members dotted across 120 locations throughout the UK and Ireland, have launched a Spike Workplace app. The firm wanted to launch an engagement platform linked to its own systems that connected its entire workforce. The portal acts as a platform for communicating company updates, events and initiatives. 

Portico Spike Global App

Amanda Baber, Director, Business Development at Portico, said: We had already planned to launch our engagement app in 2020 prior to the pandemic, which made it even more important for us to connect with our people, who were working at home, in the office or furloughed. In a short space of time, we are already receiving hugely positive feedback from our staff members and real engagement in the forums and social groups, which we have created on the platform. We plan to add additional functionality to our app to further embed a culture that empowers our people.”

Spike looks forward to working with Portico to continue this success. 

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Resident portal touch-less solution: Pocket Living

Pocket Living, a London-based property developer that offers well-designed and affordable homes to local first-time buyers, uses Spike Global’s app-based software, Spike Living, to provide residents at its developments with a touch-less property management service. Pocket Living also use the resident portal to connect their residents to one another, using the software to build community and encourage social interaction within their developments. 

A TOUCH-LESS SOLUTION

 

Without the need for on-site staff, the experience is completely digital and Covid-safe. Residents are able to submit general enquiries via the app. This could be anything from advice about a local service to an issue in their home. 

Requests are directed straight through to the back-office management system where the query is logged and categorised. Staff can then reply to the query, copy in a contractor, mark as resolved or ask for more information. All communication happens through the system and goes directly to the resident app. The sophisticated system means all queries generated can be tracked, logged and analysed depending on the need of the building operator.

The software increases efficiencies and optimises workflows, empowering Pocket Living to deliver a premium customer service to their residents.

“Keeping our residents connected via the app has proved invaluable during recent times. The app has enabled us to continue to build successful communities whilst providing a simple, digital solution to raise any queries that residents may have about their home.” 

Lorna Evans, Head of Customer Experience at Pocket Living.  

Creating a buzzing community 

Alongside the practical elements of a touch-less solution, the portal also keeps Pocket residents connected to each other. Pocket’s portal supports social interaction and community building through clubs and forums. Residents can find like-minded residents and chat with neighbours, or reach out for support, from the palm of their hands. 

To find out more about how Spike could help your business, simply submit the form below and a member of the team will be in touch shortly.

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Case Study

Fizzy Living – Case Study

Objective at start of 2020

To increase resident engagement and community outreach, to create a larger sense of community across their developments.

Fizzy Living worked hard alongside Spike Community Engagement Team in the first quarter of 2020 to strengthen their Community Strategy across all seven of their buildings. This strategy was then translated into monthly tactical Engagement Plans. These plans offered insights into key dates, content themes, club and forum ideas, events and seasonal hooks. The content was chosen specifically for their residents. The team then met with Fizzy Living at the end of each month to discuss results and suggest improvements. This measured approach resulted in the following:

  • Registered users – 72% across all seven buildings
  • App usage – an average of 21% growth per month over a four month period across seven buildings
  • Social engagement (forums and clubs) – an average growth of 35% increase in engagement across a four month period (this four month period was also across the Covid-19 pandemic)

Testimonial – “Fizzy Living’s resident app was rolled out in 2018 to our portfolio of seven Build-to-rent schemes across London. Since its launch we have gained an average of 70% usage of the app across buildings. The app provides our residents with the ability to build a strong sense of community.
The App also allows our residents the benefit of being able to easily report repairs & maintenance issues, which helps Fizzy to track and improve response times through the streamlining of this process.  We are also able to share communications across all buildings for events or announcements, in a quick and efficient manner. “Harry Downes, Managing Director, Fizzy Living