Eurofund Group, the international investment and development company, has partnered with Spike to utilise its tenant engagement portal, Spike Living, at Tribu, its first co-living development.
Tribu, located in Kingston-upon-Thames, a historic district in Southwest London, offers 63 boutique studios, designed to cater to both students and young professionals seeking a more sophisticated way of living. The development features state-of-the-art amenities, including a coworking space, rooftop terrace, cinema room, communal kitchens, and dining areas, all aimed at fostering a vibrant community.
Eurofund Group worked with Spike to create the Tribu app, a white-labelled version of its Spike Living portal designed to serve as a comprehensive platform for tenants and staff alike.
The Tribu app streamlines communication by simplifying the defect reporting and parcel management processes, as well as making the sharing of important documentation such as key policies, building regulations and appliance manuals easier.
By automating routine tasks, staff can devote more time and attention to providing exceptional customer service, which is a fundamental aspect of Tribu’s success.
The Tribu app also acts as a secure social network, allowing tenants to participate in social activities, access in-house services and events, as well as connecting tenants with others in the building who share similar interests.
Jonny Wootten, Marketing Director at Spike comments: “We are thrilled to partner with Eurofund Group to enhance the Tribu living experience. By leveraging our tenant engagement portal, Spike Living, Eurofund Group are able to transform the way tenants interact with their living spaces and foster a vibrant community within Tribu.”
Dan Sanford, CEO at Tribu, Eurofund Group comments: “Spike has an unrivalled expertise in the market, with a proven track record of successfully implementing innovative solutions that address complex business challenges. Spike’s ability to seamlessly integrate its solutions with third-party services and providers is truly remarkable, and we look forward to continuing to roll out Spike Living across future schemes.”
Spike is thrilled to be shortlisted for this year’sUK PropTech Awards in the ‘Social Impact’ category which celebrates companies leveraging technology solutions to positively benefit society and enhance people’s lives, whilst emphasising wellbeing and staff engagement in social impact interventions. This nomination stands as a testament to our commitment to creating thriving communities across the developments that use Spike.
Leveraging Technology for Social Change
Our award-winning resident engagement portal, Spike Living, provides a user-friendly platform that facilitates community engagement, social interaction, and placemaking, ensuring residents feel connected to their surroundings.
Recent statistics have revealed that the more friends a resident has within their building, the more likely they are to renew their tenancy. Without any friends living in their community, residents only have a 29% chance of renewing. That number jumps to 38% if they have 1-3 friends, and if they have 7 or more friends, there’s a 47% likelihood that they’ll renew.
What’s more, it’s been reported that loneliness is up 40%, according to a report published by the Office for National Statistics. When residents first move into their new accommodation, it is likely that they will be unfamiliar with the surrounding area and may not have made friends or met many people. Through Spike Living, residents can effortlessly connect, discover local services, and initiate friendships, addressing the increasing issue of loneliness and the initial challenges residents face when settling into a new environment.
Spike Living isn’t just limited to fostering friendships, it also acts as a central information hub. Residents and property management can digitally communicate to share information, access building manuals, as well as residents being able track their own energy consumption through our partnership with Utopi, contributing to a more environmentally conscious and efficient community.
Ensuring Equality and Employee Wellbeing
Spike’s commitment to social impact also extends internally. Spike prioritises a workplace culture where staff feel valued, respected, and have avenues to voice their concerns. The company actively nurtures a culture of inclusivity and employee wellbeing. Initiatives such as fostering a diverse work environment and celebrating cultural holidays have created a sense of belonging and respect among our staff.
We also take pride in our gender-inclusive practices through participating in initiatives such as International Women’s Day and Men’s Mental Health Day. We’re proud to have built a cohesive work environment that encourages individuality and camaraderie.
At the start of 2023, we also introduced a ‘Charity of the Year’ initiative, empowering employees to select a charity to support. By engaging in various fundraising events, beach clean-ups, through partnering with Dorset Mind, we not only support the chosen charity but also share wellness initiatives across our client communities.
We achieved an overall engagement score of 87%, 11% higher than the industry average. We also scored highly across the key categories for employee engagement and workplace happiness including reward and recognition, instilling pride, sharing information, employee wellbeing, and job satisfaction.
Spike’s solutions exemplify how technology can be harnessed to create thriving, interconnected communities. Our nomination for the UK PropTech Awards 2023 – Social Impact award is a testament to our unwavering commitment to social good and community building through innovative tech solutions, regardless of the outcome.
To view the full shortlist of nominees for the UK PropTech Awards 2023, visit the official website here.
Homebuyers today have higher expectations regarding the quality of their homes. They also expect builders to address any issues promptly and provide excellent customer service. This ongoing relationship is vital for customer satisfaction and the reputation of the builder.
Housebuilders therefore need to adopt a customer-first mindset and focus on long-term relationships with buyers. With that mind, here’s how resident portals like Spike Living can play a part in enhancing communication and experience for owners and the benefits they can bring to housebuilders.
Simplifying the Snagging Process
Typically, the reporting of snagging issues is cumbersome and difficult for owners, with 45% of homeowners dissatisfied with the snagging process according to research by the Homeowners Alliance. More often or not, owners use emails, WhatsApp messages or text messages to report issues. With sporadic messages and the use of different channels, this makes it difficult for housebuilders to keep track of what’s been submitted and even harder to keep owners updated on the progress. Not to mention making it almost impossible to track against SLAs and performance metrics for response times.
Having a portal like Spike Living in place can speed up the reporting of issues in these instances, with owners able to quickly provide staff with a clear picture of the problem, and even attach photos so staff can diagnose the fault ahead of time. This increases the likelihood of fixing the issue in their first visit and reduces response times by 30%. Housebuilders can also benefit from Spike Living’s powerful reporting module, allowing them to spot any wider issues to do with material defectives or poor workmanship such as faulty taps or leaking showers.
Sharing of Documentation
When a new owner moves into a property, they are often confronted with mountains of paperwork which can easily get misplaced or mislaid. By using a resident portal like Spike Living key homeowner documentation such as policies, certifications and appliance guides can be digitalised and shared directly and securely with owners. This helps reduce the amount of printed paperwork and provides an easy way for owners to keep up to date with the latest versions.
Housebuilders can also share Frequently Asked Questions, providing useful information for homeowners such as where to find the stopcock or bin collection days. Having all this information readily accessible means that more often or not, owners can find the information they need themselves, whenever they need it.
Focus on Long-Term Relationships
It can be hard for housebuilders to maintain connections with owners once they move into a property. Resident portals like Spike Living enables housebuilders to continue a dialogue long after owners have moved in. This allows them to nurture the relationship and start to promote other developments that they are building or have launched, ensuring that if there is a future need for the owner to upsize, downsize or relocate, then they are more likely to consider your development over others.
Unlike high-rise developments where people naturally meet in lobbies or lifts, with traditional housing developments there is limited or no communal space which can make it difficult for neighbours to get to know one another. Therefore, it’s no surprise that loneliness can be more of a problem for newcomers moving into houses.
Resident portals like Spike Living provide ways for these owners to meet their neighbours in the virtual world first, via various online clubs and forums, then organise real-life events if they so wish. This can be especially helpful for young parents who may feel isolated. This digital community-building enhances the sense of belonging, encouraging owners to become active participants in shaping their communities.
Resident portals also serve as a virtual town square, allowing owners to voice their opinions and preferences regarding local initiatives. This can make communication between owners, housebuilders, and local authorities much more transparent, helping to build trust and ensuring that residents are informed about ongoing placemaking projects.
In addition, the ‘what’s around me’ feature in Spike Living can highlight local shops and services, reducing the anxiety around moving to a new location and provide much-needed visibility to smaller businesses, encouraging owners to explore what’s on their doorsteps. Housebuilders can also partner with local retailers to offer owners exclusive discounts and incentives, all promoted via their residents’ portal.
Spike in Action
Spike recently worked with Baxter Homes to roll out a resident engagement portal across their developments. By utilising Spike Living this has enabled Baxter to streamline its approach to customer service and reduce its reliance on paper-based systems. By providing its purchasers with a one-stop app, owners are able to easily and quickly report defects and snagging issues, access key information in a centralised and secure place, receive important updates from across the development, as well as communicate directly with the aftercare team.
Owners also have access to an interactive social hub where they can get to know their new neighbours and the local area, helping them to settle in much quicker.
Resident portals offer numerous advantages to housebuilders by improving communication, enhancing operational efficiency, and increasing owner satisfaction.For homeowners, it can help take away the stress in what is often considered one of the most stressful experiences in a person’s life, allowing them to meet their neighbours more easily and helping them to settle in much quicker.
Placemaking has transformed from a mere buzzword to an indispensable strategy for creating thriving and sustainable communities. In a dynamic landscape where supply and demand continually shape the real estate sector, it’s more than constructing buildings; it’s about creating environments that foster a sense of belonging, identity, and community. “We shape buildings”, Winston Churchill once argued, “and then, they shape us”.
The Significance of Placemaking
All too often placemaking is viewed as a luxury, something nice but not essential to a development’s success.Recent praise from Housing Secretary Michael Gove regarding anew checklist that rates the placemaking quality of developments underlines the growing importance of this concept. The reality is, placemaking can generate a big return on investment.
Furthermore, developments with thriving communal spaces, and a strong sense of identity tend to increase in value more rapidly than those lacking these elements. As property values increase, both investors and residents can benefit. The Urban Land Institute reported that residential properties located within walking distance of well-designed public spaces and amenities can command up to 20% higher rental and sales prices.
How Resident Portals Facilitate Placemaking
In the digital age, technology has emerged as a powerful tool to facilitate placemaking. Here’s how resident portals play apivotal role in creating vibrant communities.
Fostering Community Connection
Placemaking often involves community events and gatherings. Resident portals can help in organising and promoting these events, making it easier for residents to participate. Developments that have implemented resident engagement portals have reported a 20% increase in resident participation in community events and initiatives.
Resident portals also provide residents with a central place to connect with their neighbours, share experiences, and organise events or activities. This digital community-building enhances the sense of belonging, encouraging residents to become active participants in shaping their communities.
What’s more, latest ONS data has revealed that those aged between 16-29 are over twice as likely to report feeling lonely often or always than those over 70. Having solutions like Spike Living in place allows residents to easily connect and find others in their local community that share similar interests and hobbies.
Resident portals also serve as a virtual town square, allowing residents to voice their opinions and preferences regarding local initiatives. This can make communication between residents, property management, and local authorities much more transparent, helping to build trust and ensuring that residents are informed about ongoing placemaking projects.
Effective communication is crucial in maintaining a thriving community. Resident portals make it easier for residents to report issues, request maintenance, and receive updates on community news, as well as be kept informed about safety policies and important information, creating a more responsive living experience.
Research by Zego found that developments that use resident engagement portals experience a 30% reduction in response times for maintenance requests, leading to higher resident satisfaction.
Spike Living acts as a central communication hub, boasting a multitude of ways to enhance communication in developments, whether it’s messaging between staff and residents, or serving as an exclusive and safe form of social media, with residents getting to know their neighbours through a mobile app.
Access to Amenities and Services
Through resident portals, residents can access information about local amenities and services. This information empowers residents to explore and make the most of their community.Developments that have resident portals in place have reported a 25% increase in amenity utilisation, leading to higher resident satisfaction. Spike Living serves as a gateway to a range of amenities and services within the community. Residents can easily book facilities, find local businesses, and access exclusive offers, all from the palm of their hands, enhancing their overall living experience.
Achieve ESG and Sustainability Goals
Sustainability is a key aspect of modern placemaking. Recent research into what modern renters and homeowners want from their living environment found that 80% of respondents said it was important that their home has sustainability credentials when considering a new place to live.
Resident portals like Spike Living can connect residents with other like-minded neighbours via various online clubs and forums. Creating a place where residents can share their own useful tips, and organise their own community events such as neighbourhood clean-ups or volunteer days, helps to instil a sense of togetherness and collective focus.
Research by Spike, ASK4 and Utopi found that investing in developing a community not only enhances the resident experience – it can also lead to better outcomes. Residents are more likely to behave in a way that benefits the collective good if they feel an attachment to the people, place, and community in which they live, something that resident portals can help with.
Placemaking is a dynamic process that goes beyond traditional urban planning. It involves the active participation of residents, a commitment to cultural identity, and a focus on creating safe, sustainable, and inviting spaces. Resident portals such as Spike Livingserve as a valuable tool in this process, enabling community engagement, transparency, and information sharing. As the real estate industry continues to evolve, those who prioritise placemaking and invest in their communities will undoubtedly come out ahead.
Riverwalk is a major office development situated at the heart of Citywest Business Campus, an award-winning business park, 15km southwest of Dublin city centre, and linked by rail via the LUAS. Flanked by distinctive office buildings and surrounded by a beautifully landscaped environment, with a wide range of amenities and services, Riverwalk tenants include Adobe, Sony, Pfizer, Unilever, Shire, and Sanofi Aventis.
An essential part of Riverwalk’s appeal is the landscape where people can meet, relax, and work in a stress-free natural setting. Bartra, who jointly acquired the Citywest Business Park with Henley Investment Management in 2019, wanted an effective and modern way to communicate and engage with all tenants and staff across the development.
Bartra worked with Spike, the leading property management and tenant engagement software provider, to create The Riverwalk Workplace app, a white-labelled version of its Spike Workplace portal. The app allows onsite staff to share news and updates about the development via push notifications, while tenants can easily access key information such as FAQs, onsite contacts, as well as view what services and events are available.
Tenants can also use the app to submit any queries they have to JLL Ireland, the managing agent, as well as participate in online social clubs and forums, allowing tenants to get to know one another and encourage tenant-led events to take place, such as 5-aside football leagues and lunchtime walking clubs.
Barry Heeney, Asset Manager at Batra comments: “The Riverwalk Workplace app is easy to navigate and allows tenants to very quickly see what’s happening across the development, where to find the nearest restaurant, when the next Luas will be or request services like car valeting on site. Our tenants are happy with the app and all the information we can add, plus we can update them with a simple notification when we want to share any news.”
Since the roll out in July 2022, The Riverwalk Workplace app has quickly become an integral part of the Riverwalk experience, with over 400 tenants now using the portal.
Livia Vilares, Community Manager at Riverwalk, JLL Ireland comments: “The Riverwalk Workplace app has played a pivotal role in encouraging tenants back into the office and onto the campus. Tenants can see all the exciting activities that are taking place across the development, such as Taco Thursday and regular fitness classes, showcasing the benefits of working at Riverwalk.
“It’s also allowed me to build a rapport with the tenants and has encouraged regular feedback on what they are enjoying the most and what they would like to see added to the campus.”
A tenant at Riverwalk comments: “The Riverwalk app is a great tool to have on hand to view the services, social and fun events, and clubs and forums to name a few of the activities organised on site. In addition, should I wish to check on the charge my car, check on local public transport links, book a car valet or find what options are close by for lunch, all these features and information are available within the Riverwalk app.”
Niche Living, owner, and operator of Ireland’s first purpose built co-living development in Dun Laoghaire, South Dublin, has partnered with Spike to utilise its market-leading resident engagement portal, Spike Living.
Niche Living Dun Laoghaire opened in April this year, comprising of 204 beautifully designed and fully serviced studios, together with numerous in-house amenities such as MasterChef kitchens, shared lounges, onsite gym and fitness club, games room, cinema, 24/7 concierge service, co-working spaces and private meeting rooms. The building also features Dublin’s best rooftop terrace with panoramic views across the city, mountains, and Dublin Bay.
Spike has worked with Niche Living to create its exclusive member app, a white-labelled version of its Spike Living portal, designed to support a stress-free living experience. From being able to directly message staff and ask for help and advice, easily and quickly log maintenance issues, and be kept updated on the progress to managing day-to-day life admin like getting an extra studio clean, viewing important documentation such as key policies and appliance manuals, as well as booking the wide range of onsite amenities. The app provides everything residents need to manage their life at Niche Living in the palm of their hands.
Residents are also empowered to start making their own fun – Spike Living offers a safe alternative to conventional social media, giving residents the chance to meet and get to know each other, as well as arranging their own events, with the knowledge that only their neighbours have access to the network, helping to instil a real sense of community.
From a staff perspective, having the app in place helps to streamline and centralise key operational processes such as the reporting and management of maintenance issues, delivery management, as well as the organisation and promotion of all social events and activities via the Spike Living management dashboard. The app allows staff to share important news and updates about the development instantly via push notifications.
David McGuinness, Managing Director, Niche Living comments: “The Spike Living portal plays a key role in our resident experience, providing a central place where residents can feel part of the community and manage their day-to-day life admin, including accessing their studio, booking the cinema for a private screening, or logging any maintenance issues. It also allows the Niche Living team to provide residents with key updates and share important information quickly and easily at a click of a button.”
Jeremy Heath-Smith, CEO of Spike, comments: “We are delighted to be working with Niche Living on Ireland’s first co-living scheme. Our Spike Living portal is perfectly suited to enhance resident experience, allowing residents to make the get the most out of the incredible onsite amenities. Our powerful management dashboard also makes life easier for the Niche Living team, helping to streamline operational tasks.”
Given both the current housing crisis and tough economic climate, as well as the shift towards more sustainable practices, the real estate sector now more than ever needs solutions to meet this challenging environment. What’s more, buildings with better sustainability credentials are achieving markedly higher capital values and rents according to recent research by JLL.
Here’s how Spike Living, Spike’s award-winning tenant portal, can help investors, developers, operators, and property managers alike reduce operational costs, exceed ESG obligations and enhance the tenant experience.
Reduce Operational Costs and Enhance Operational Efficiency
Streamline Maintenance Reporting
One of the most time-consuming parts of a property manager’s job is the handling of maintenance issues, with minor issues turning into major ones if they aren’t dealt with quickly and efficiently.
Spike Living speeds up communication in these instances and allows tenants to quickly provide your staff with a clear idea of the task ahead. Tenants are even able to attach photos of the issue giving your maintenance staff the opportunity to diagnose the fault ahead of time and increasing the likelihood of fixing the issue on their first visit.
Automate the Booking Process
With onsite amenity spaces becoming the new norm in developments, having an easy way for tenants to book and interact with these spaces without requiring staff interaction increases the probability of them being used.
By enabling tenants to book a meeting room, gym slot, cinema space or sign up for a class or event via the Spike Living tenant app, this turns what could be an archaic process into a seamless experience, encouraging tenants to spend more time enjoying the spaces and freeing up staff.
Securely Manage Documentation
Important documentation like signed contracts, health and safety policies, welcome packs and instruction manuals can be stored digitally and securely within Spike Living.
This makes contracts and vital information easily accessible, with notifications able to be sent to tenants whenever there are newer versions needing to be reviewed and acknowledged, allowing for full traceability.
By using Spike Living, staff scan packages as they arrive which will then send a notification to the relevant tenant informing them that a package is ready to be collected. This saves staff from having to manually message tenants individually, reducing parcel processing time by up to 75%.
Drive Energy Efficiency and Sustainability
Spike has partnered with Utopi to enable tenants to view their own energy usage and track their progress towards reducing their consumption in the Spike Living portal. Examples include the amount of energy used compared with others living in a similar-sized apartment, the amount of carbon used, or how much energy is saved by turning the heating down by one click.
Investors, developers, and operators are also able to use this data to set targets for reduction in consumption and spot outliers and poor-performing tenants, allowing managers to offer advice and support, as well as highlight potential maintenance issues.
Spike Living not only provides tenants with a centralised platform to access information about their building and communicate with management but also provides an opportunity for operators to report on their own impact and the initiatives they are undertaking, such as switching to environmentally friendly cleaning products, replacing communal lights to use energy-efficient light bulbs, as well as openly responding to feedback from tenants.
Spike Living enables staff to share and promote information about local recycling programs, green transportation options, and energy-saving tips directly with tenants. By providing easy access to this information, tenants become more informed and inspired to act.
Create Positive Social Impact and Community Building
Spike Living allows operators and property managers to promote in-house and local events, as well as encourage tenants to get to know one another over via online clubs and forums, all helping to foster a sense of community among tenants. This can lead to better relationships, improved tenant satisfaction, and importantly promotes tenancy renewals reducing voids and saving operators turnover costs.
What’s more many of Spike’s clients team up with local businesses to offer exclusive discounts to their tenants on anything from cleaning services and dog walkers to local bars and restaurants. All of these added-value services can be promoted and driven through Spike Living.
Partner with Spike
By embracing technology solutions like Spike Living investors and operators can reduce operational costs by empowering staff to be more efficient, whilst at the same time enhancing the tenant experience by providing greater transparency and ease of access to information and amenities, helping to create thriving communities.
Book a demo today to learn how Spike Living can reduce your operating costs and exceed ESG obligations.
Spike has announced a strategic collaboration with Pantree, a self-serve community market for residential buildings, bringing both artisan food and high-street grocery brands to residents. Pantree installs modular retail units in a buildings’ unused foyer space and operates on an honesty basis where residents pay for goods at a self-service checkout.
Integrating Pantree into Spike’s resident engagement portal, Spike Living, provides an easy way for residents to suggest products they would like to see stocked within their building, as well as having the option to scan and pay for their goods via the Spike Living app.
Jonny Wootten, Marketing Director at Spike, comments: “Spike Living already offers an effective way to connect residents with building staff and to each other, helping to enhance the resident experience. By working with Pantree, we can now connect them with their community shop too, giving residents a voice and helping to personalise each Pantree to the community it serves.”
Vertus’ Newfoundland, a 58-storey BTR development in Canary Wharf where Spike provide the Vertus+ residents’ app, was one of the first buildings to have a Pantree store installed. In the first 9 months of the community market going live, residents have used their store over 4,000 times every month, with 92% of residents saying that the market had improved their satisfaction with their home.”
Mark Jones, Founder at Pantree, said: “There are strong synergies between Pantree and Spike as both our businesses focus on creating communities that bring residents together. The flexible nature of our community market, combined with Spike’s strength in resident engagement, means that the Pantree service can be designed by residents to meet their specific needs and preferences.”
Recently launched build to rent operator MYAH has selected Spike’s resident engagement portal, Spike Living, to be its core technology solution thanks to its successful track record in creating communities and streamlining operational processes.
MYAH, which stands for ‘Make Yourself at Home’, has worked with Spike to create the MYAH app, a white labelled version of its Spike Living portal. This will provide residents with a one-stop app helping them to stay better connected and allow staff to manage enquiries and maintenance requests more efficiently.
Residents will also be able to book onsite amenities such as working spaces or laundry services, report maintenance defects, as well as connect with their neighbours and local retailers straight from their phones – offering a way to make new friends and develop a community, and enjoy local discounts and perks.
Jonny Wootten, Marketing Director at Spike, comments: “We are delighted to be working with an operator so passionate about using technology and data to enhance the resident experience and look forward to supporting MYAH achieve its aims of making a real difference in the BTR industry.”
Jamie York, Co-Founder of MYAH, comments: “To achieve our goal of becoming one of the market-leading operators in the BTR Sector, we needed a versatile and flexible solution that would be intuitive for both residents and staff to use. Spike Living provides this and more, and we have no doubt our partnership with Spike will help our residents feel more connected to their new homes and communities and support MYAH in making rental the first and long-term choice.”
Based in Bournemouth and employing 32 staff, the company was recognised in the small organisation category for companies with 10-47 employees, achieving an overall engagement score of 87%, 11% higher than the industry average. Spike also scored highly across the key categories for employee engagement and workplace happiness including reward and recognition, instilling pride, sharing information, employee wellbeing, and job satisfaction.
Commenting on the award Jeremy Heath-Smith, CEO of Spike, said: “I am extremely proud that Spike has been recognised as a Sunday Times Best Places to Work. We are committed to providing a healthy work-life balance for employees, and have developed a strong, collaborative team culture. We’ve gone from strength to strength over the last few years and have an exciting future ahead of us, which is testament to all the hard work and dedication the entire team puts in.”
Spike is the leading property management and tenant engagement software provider, with its solutions being used daily in more than 200 buildings across the UK.
Spike Lettings, its tenancy management solution, allows prospective tenants to easily browse and find available apartments online, make an initial enquiry, and progress through the reservation stage, all the way through to moving in. Whilst its tenant engagement portal, Spike Living, provides tenants with one simple, intuitive app, allowing them to communicate with building management and with each other – making life easier in a multitude of ways. From booking onsite amenities and services to reporting maintenance issues, the portal makes routine communication quick and easy.
The Sunday Times Best Places to Work recognises and celebrates the best employers in the UK based on feedback from employees and an independent assessment of workplace culture, leadership, and employee engagement and wellbeing.
For more information about Best Places to Work visit: