April 2026 - Spike Global

Spike has announced a strategic partnership with Irish smart locker provider OOHPod, bringing integrated parcel management technology into the Spike Living platform for modern residential developments across Ireland.

The partnership responds to one of the fastest-growing operational challenges facing the residential sector: managing rising parcel volumes in a way that works for both residents and onsite teams. As e-commerce continues to reshape consumer behaviour, building operators are under increasing pressure to handle deliveries securely, efficiently and at scale, while residents expect greater convenience, visibility and 24/7 access to their parcels.

By integrating OOHPod’s smart locker technology with Spike Living, the partnership is helping turn parcel management from a daily friction point, into a seamless part of the resident experience. Rather than relying on overflowing lobbies, manual handovers or overstretched concierge teams, residents can receive delivery notifications via Spike Living and manage parcel collections through the same digital platform they already use to engage with their building.

Our collaboration with OOHPod is an exciting step forward in strengthening the Spike Living ecosystem with integrated services that genuinely improve everyday life for residents and operators alike. Parcel management has become a growing challenge across residential communities, driven by rising delivery volumes and increasing expectations around convenience.

By partnering with OOHPod, we’re making it easier for operators to streamline building operations while giving residents a more seamless, secure and connected experience through a single platform.

Jeremy Heath-SmithCEO, Spike

OOHPod’s residential solution is designed to help buildings tackle parcel overload, limited storage space and the growing administrative burden associated with delivery management. Through its integration with Spike Living, residents benefit from secure smart locker storage, self-service collection, real-time delivery notifications and a simpler, more intuitive experience within one app, removing the need to download or manage multiple platforms.

OOHPod also differentiates itself through its direct-to-building delivery model, allowing carriers to deliver straight to the building rather than routing parcels through central depots.

OOHPod lockers are integrated with major carriers including DPD, UPS and DHL, enabling residents not only to receive parcels securely, but also to send and return parcels directly from their building.

What’s more, OOHPod’s residential offering also supports 24/7 access, peer-to-peer parcel exchange between residents and reduced clutter in communal spaces.

Collaborating with Spike allows us to embed OOHPod directly into the digital heart of residential living. Together, we’re creating a seamless experience where residents can manage everything, from communication and amenities, to parcel deliveries, within a single app.

For residents, this means greater convenience, security, and control. For operators, it significantly reduces the operational burden of parcel management while enhancing the overall resident experience. Partnerships like this are key to the future of residential living, where smart technology and integrated services work together to simplify everyday life.

John TuohyCEO, OOHPod

The new alliance reflects a shared focus on creating smarter residential environments where digital services are embedded into the daily resident journey, rather than operating as disconnected add-ons. For OOHPod, the partnership strengthens its proposition to residential developers and operators by positioning parcel lockers not simply as an amenity, but as part of the building’s wider digital infrastructure. For Spike, it reinforces the value of Spike Living as a platform that connects residents with the services they use most.

As residential operators continue to look for ways to future-proof buildings against increasing delivery demand, Spike and OOHPod are positioning integrated parcel management as an essential part of the modern resident experience.

The resident experience is no longer defined by amenities alone. Today, it is shaped by how easy a building is to live in every day.

Residents expect the same speed, convenience and simplicity from their home environment that they get from the rest of their lives. They can order food, book appointments and manage services instantly from their phone – and increasingly, they expect the same from their building. In fact, 92% of residents now prefer digital communication, showing just how much expectations have shifted.

For operators, that creates a clear challenge. If communication feels slow, processes feel fragmented, or information is difficult to access, even the most attractive building can start to feel outdated.

Amenities may Attract Attention, but Experience Shapes Satisfaction

For years, residential schemes competed on amenities. Gyms, lounges, roof terraces and co-working spaces were seen as key differentiators.

Those features still matter, but they are no longer enough on their own.

Today’s residents are paying closer attention to the day-to-day experience of living in a building. Can they quickly find the information they need? Can they book shared spaces easily? Can they report issues without unnecessary friction? Do they feel informed and connected to what is happening in their building?

These everyday moments increasingly shape how residents feel about where they live. And when residents have access to digital tools that make those interactions easier, the impact is clear – 83% report higher satisfaction.

Digital Convenience is no Longer a Premium Add-on

Despite changing expectations, many operators are still relying on a mix of emails, noticeboards, manual processes and disconnected systems to manage key resident interactions.

That often creates avoidable friction for both residents and site teams. Updates get missed, bookings become harder to manage, and key information is not always easy to access. Over time, these small frustrations can have a big impact on how residents perceive the overall quality of a building.

This is where the gap begins to show.

Because even in modern developments, outdated communication methods can make the resident experience feel behind the times.

Resident Experience is now an Operational Priority

This is not just about meeting lifestyle expectations. It is also about improving efficiency and supporting stronger resident satisfaction over time.

When communication is centralised and easy to access, site teams spend less time chasing responses or dealing with repeat queries. When residents can self-serve, access information, book amenities and report issues more easily, the day-to-day experience improves for everyone.

Just as importantly, it becomes easier to build a stronger sense of connection. Residents want to feel informed, included and part of a community — not simply like they live in a building.

That is why resident experience is no longer a nice-to-have. It is a key part of how residential buildings perform.

Deliver a modern residential experience with Spike Living

As expectations continue to evolve, operators need tools that support a smoother, more joined-up living experience.

Spike Living helps residential operators bring communication, services and engagement together in one place. From updates and document access to amenity bookings, issue reporting and community engagement, it gives residents a simpler, more connected experience of home.

For operators, that means clearer communication, less operational friction and a stronger foundation for resident satisfaction.

Because today, the resident experience is not just part of the building offer – in many cases, it is the offer.

Want to see how Spike Living helps operators deliver a more modern resident experience? Get in touch with our team.