Month: March 2026

Knowing exactly who is in your building at any moment isn’t just good practice – it’s essential for safety, compliance, and day-to-day operations. 

Our new Visitor Management feature gives operators full visibility and control over visitors, contractors, carers and more, helping teams manage buildings more safely and efficiently. 

Whether it’s a routine visit, a contractor on site, or an emergency situation, you’ll always have an accurate, real-time record of who is in the building and where. 

Built for operators, front-of-house teams, and property managers 

Visitor Management has been designed to fit into real building workflows, making it easy to check people in, track movements, and generate reports when needed. 

Key capabilities include: 

• Self check-in forms for quick and simple arrivals  
• QR codes for regular visitors, compatible with Apple Wallet and Google Wallet  
• Visitor profiles with stored details and images  
• Push notifications to residents when their guest arrives  
• Downloadable visitor reports for compliance and audit trails  
• Real-time visitor lists for emergency and evacuation procedures  

In the event of a fire alarm or emergency, teams can instantly download a list of everyone on site in seconds – supporting fire safety procedures and regulatory responsibilities. 

Designed for the realities of managing buildings

Visitor Management supports a wide range of real-world scenarios, including: 

• Guests visiting residents  
• Students hosting friends or attending study sessions in shared spaces
• Contractors arriving for maintenance
• Regular visitors such as cleaners, carers or family members
• Self check-in via tablet or QR code
• Tracking access to specific areas like gyms or amenities

Staff can check visitors in manually, visitors can check themselves in, or residents can pre-register guests in advance – all from the same system. 

This means less admin, fewer errors, and a clear record of activity across the building. 

Better visibility. Safer buildings. Simpler compliance. 

With increasing focus on building safety, fire procedures, and operator accountability, having a reliable visitor record is no longer optional.

Visitor Management helps operators:

• Maintain accurate on-site records  
• Support emergency planning  
• Improve front-of-house efficiency  
• Strengthen compliance processes  
• Provide a better experience for residents and guests  

See Visitor Management in Action 

Our new Visitor Management feature is now available within Spike Living.

If you’d like to see how it works, get in touch with the Spike team to book a demo. 

Over the past year, we’ve been working closely with our clients across BTR, Student, Co-Living, BTS and Commercial communities – listening carefully to operational challenges, regulatory pressures, and evolving resident expectations.

The result is a powerful new wave of enhancements to Spike Living.

Here’s what’s new: 

Visitor Management – Designed for Safer Communities

Our new Visitor Management functionality gives operators greater visibility and control over who is in the building.

Key capabilities include: 

• Self check-in forms
• QR codes issued to regular visitors (compatible with Apple and Google Wallet) 
• Visitor profiles with stored details and images
• Push notifications to residents when their guest arrives
• Downloadable visitor reports for compliance and emergency planning

In the event of an emergency, teams can provide an accurate, real-time record of who is on site and where – supporting fire safety procedures and regulatory responsibilities.

Content Moderation – Protecting Digital Communities 

Spike Living now includes AI-powered content moderation across groups and channels, ensuring safer online spaces for students and residents.

Features include: 

• Automated moderation of inappropriate or harmful content 
• Resident reporting functionality 
• Staff oversight with visibility of removed or flagged content 
• Back-end moderation controls 

This provides reassurance that digital spaces remain respectful, secure and aligned with community standards – without creating additional manual workload.

Financial Management Update – Built for Modern Rental Models  

Rental models are evolving, and in response, we’ve enhanced Spike Living’s financial capabilities to support this shift. 

The platform now enables: 

• Creation and editing of invoices 
• Credit notes for concessions, incentives or welcome credits 
• Structured invoice schedules (monthly, weekly or custom periods) 
• Immediate stopping of recurring schedules when residents vacate 
• Linking transactions directly to units 
• Pulling and reconciling previous payments 
• Importing service charges from systems such as Propman or MRI Qube, or raising them manually 

For operators managing large portfolios, this means greater visibility, flexibility and operational efficiency – all in one place. 

Areas & Spaces – Smarter Amenity Management   

Modern communities are built around shared spaces – from gyms and co-working lounges to sky pools and study rooms.

With our new Areas functionality, operators can: 

• Create defined amenity spaces within a building 
• Build sub-spaces within each area (e.g. yoga studio, study spaces, shared kitchens, treatment space) 
• Apply unique imagery to reflect each space’s identity 
• Set booking rules and permission-based access
• Require health and safety inductions before access
• Restrict content or channels based on membership type

Operators can also create different membership types – enabling premium access models, controlled content visibility, or differentiated privileges. The result is structured, digital gatekeeping aligned with real-world building operations. 

Appointments – Operational Efficiency at Scale   

Our upgraded Appointments module introduces Appointment Templates and a dynamic Appointment Calendar, transforming how teams manage scheduling.

Property teams can now: 

• Create structured appointment windows with defined availability 
• Assign appointments to teams or individuals 
• Share booking schedules with specific buildings or resident groups 
• Automatically include newly onboarded residents 
• Allow residents or students to self-book, reschedule or cancel 
• Control booking visibility based on permissions (e.g. gym members vs induction bookings) 

By enabling self-service scheduling, property teams save significant administrative time while improving the resident experience. 

Built With the Market – And What’s Next 

These updates are the result of ongoing collaboration with our clients and a deep understanding of where the living sector is heading. 

Operators are seeking: 

• Consolidation of systems 
• Greater compliance oversight 
• Reduced manual processes 
• Improved data visibility 
• Enhanced resident experience 

Spike Living is evolving to meet that demand – and we have further enhancements already in development that we look forward to sharing soon.

See It in Action 

If you’re exploring a more integrated approach to resident engagement, compliance and operational management, we’d love to show you what Spike Living can do.

Book your personalised demo with our sales team today and discover how it could work for your portfolio – and get an insight into what’s coming next!