Case Study

Spike Continues its International Expansion with the Launch of its Latest Client in New Zealand

Spike, with demand for its solutions continuing to soar both nationally and internationally, with its award-winning tenant engagement portal now being used across more than 500 buildings in 15 countries. 


Spike is excited to announce the launch of its first project in New Zealand, working with New Ground Living to enable tenants to get the most out of renting a home. Since 2014, New Ground Living has been pioneering the development of Build-to-Rent housing in New Zealand, bringing about meaningful improvements for rental households by providing modern, healthy, and professionally managed homes with security of tenure.


Spike worked with New Ground Living to create MyLiving, a white labelled version of its Spike Living portal that is now available to all tenants at Moroki in Glen Innes, Auckland, an apartment and townhouse complex of 50 homes that New Ground Living recently delivered for Hapai Housing. Moroki comprises of stunning one, two and three-bedroom properties, with on-site amenities and services designed to connect tenants with each other and the wider community. These include native-inspired landscaped areas, communal BBQ areas, as well as vegetable patches and composting facilities for those with green-fingered talents. 


Through the MyLiving portal, tenants can view their tenancy details, easily report any maintenance issues, book onsite amenities, and gain access to their apartments via their mobile key, at the tap of a button. The portal, accessible through a mobile app, allows New Ground Living to simplify and streamline the day-to-day management of its developments, helping tenants stay better connected and allowing staff to manage enquiries and maintenance requests more efficiently.  


The portal also enables New Ground Living to promote and connect tenants to their local area, provide special deals from local businesses, and offer the opportunity to create online clubs and forums, helping to instil a real sense of community.


Brian Collins, Managing Director at New Ground Living comments: “Traditionally, the experience of tenants has always been an afterthought here in New Zealand, something that New Ground Living has been working hard to change. By partnering with Spike, we’ve been able to take a big step closer to achieving our goal of placing the tenant at the centre of what we do and bring the NZ rental experience into the 21st century. The feedback from tenants so far has been very positive.


“It’s also been a challenge integrating new developments into already established neighbourhoods. By using Spike, we’ve been able to form partnerships with local retailers and promote their services directly to tenants via our MyLiving portal, showing the positive impact that our schemes can have in the local community.” 


Jeremy Heath-Smith, CEO at Spike comments: “We are delighted to be working with New Ground Living, a forward-thinking operator that’s disrupting the traditional rental market in New Zealand. It’s great to see the positive impact our solutions are having in bringing together tenants, landlords and local communities, no matter where they are based in the world. We are looking forward to continuing to support New Ground Living with its aim of positively changing New Zealand’s rental market.” 


Spike nominated for the Global ESG Awards 2024

We’re thrilled to share that Spike has been nominated for the CommuniCare Impact Award at the prestigious Global ESG Awards 2024, recognising Spike’s commitment to fostering positive social change within our clients’ developments and the surrounding communities. 

Our nomination highlights the significant impact we’ve achieved in enhancing community engagement, social interaction and placemaking through our innovative tenant engagement solutions. 


An example includes the work that Spike has been doing with Riverwalk Innovation Hub, a major office development situated at the heart of Citywest Business Campus in Dublin. Working closely with Bartra, Spike developed The Riverwalk Workplace app, a tailored solution designed to connect tenants, staff, and property managers seamlessly. 


The app facilitates communication, provides essential information, and fosters a sense of community among tenants. Through features such as push notifications and the online social clubs and forums, tenants can engage with each other, organise events and stay updated on campus activities. Tenants can also use the app to submit any queries they have to JLL Ireland, the managing agent, which has encouraged regular feedback on what they are enjoying the most and what they would like to see added to the campus. 


After the Covid-19 pandemic, the JLL Estate Team had the challenge of how-to encourage people back into the workplace. The app played a pivotal role by showcasing the safety measure in place and highlighting the events that were taking place across the development, such as Taco Thursday and regular fitness classes. The Riverwalk Workplace app has quickly become an integral part of the Riverwalk experience, with over 500 tenants now back in the office on a regular basis and using the app.  


Spike’s commitment to social impact extends internally as well, with the team actively participating in various fundraising events and charity initiatives. In addition, Spike fosters a diverse culture and encourages employees to celebrate their individuality. For instance, cultural holidays provide opportunities for the team to see their heritage celebrated at work, which can enable them to feel a sense of belonging, respect, and representation. All these initiatives earnt Spike a spot on The Sunday Times Best Places to Work in 2023. 


The Global ESG Awards 2024 voting is open to the public until 18th February, we invite you to support Spike by casting your vote here. 


The winner will be announced at this year’s MIPIM where the trophy presentation will take place at the Grand Auditorium Stage on Tuesday 12th of March 2024. 

Join us in championing sustainability, innovation, and positive change. Thank you for your support! 


Spike Selects Hope for Food as Charity of the Year 2024

After the success of last year’s charity initiative with Dorset Mind, we are thrilled to announce our 2024 Charity of the Year as Hope for Food. 


Selected by staff, Hope for Food is a volunteer-driven charity with a noble mission: provide basic necessities to those in our local area who are homeless or living in poverty. Their efforts include providing meals and food parcels, clothing distribution, and supplying small household goods. Hope for Food operates with deep respect and dignity, offering help to anyone in need, judgement-free.


During their Christmas appeal, Hope for Food, distributed 428 Christmas food parcels and over 1,750 selection boxes to children, along with 234 regular food parcels. Beyond food, they also provided gift vouchers, stocking fillers, and gift bags to families and individuals in refuges or supported housing, including four hostels which they support. This ensured that the festive spirit was felt by all, regardless of their circumstances.


In their ongoing mission, Hope for Food consistently supports around 160 families weekly with food parcels, fresh produce, toiletries, and household cleaning packs. They also cater to the community’s broader needs by providing food, drinks, clothing, shoes, bedding, tents/sleeping bags and other essential items on a twice weekly basis to the homeless, rough sleepers and vulnerably housed. As well as responding to specific requests from social and support workers, demonstrating a commitment to addressing both general and specific needs within the community.


Although they received remarkable support during the holiday season, the charity is now facing a drastic decrease in donations, averaging just 2-3 donations per week. Spike is committed to helping the charity maintain it’s essential food, clothing and household item supplies to that they can continue supporting those in need.  

As part of our partnership with Hope for Food, our team will be participating in a wide range of activities, including volunteering at Hope for Food’s meal distribution drives, soup kitchens, providing donations for food, clothing and essential items, as well as taking part in fundraising events to support Hope for Food’s mission to assist less fortunate households and families in our community.  

We invite our clients, partners, friends and members of our community to join us in making a difference by supporting Hope for Food throughout 2024. Together, we can contribute to a brighter future for those facing hardship. 


You can see all the fantastic work Hope for Food are doing and donate here 


Spike strengthens its industry presence by joining the UK Single-Family Association

Spike is proud to announce that it has become the first PropTech company to join the UK Single-Family Association (UK SFA), a not-for-profit organisation committed to advancing industry standards and best practices within the Single-Family Rental (SFR) sector.


Through its membership with the UK SFA, Spike will actively participate in initiatives aimed at addressing key challenges facing the sector, and champion the role of technology in enhancing property management, tenant relations, and increasing operational efficiency.



By joining the UK SFA, Spike gains access to a diverse network of industry professionals and thought leaders, as well as valuable resources and educational opportunities. This reaffirms Spike’s commitment to staying at the forefront of industry developments and contributing towards the advancement of the SFR sector.



Richard Berridge, UK SFA CEO, comments: We are thrilled to announce Spike’s membership of the UK SFA, and be the first PropTech company supporting our mission. Spike is a leading light in the PropTech sector, connecting people and properties. Their approach to innovation advancement compliments the values of the UK SFA and I am confident Spike will be a valuable voice in the Association as we seek to drive positive change in the SFR sector.”



Jonny Wootten, Marketing Director at Spike, comments: “We are delighted to become members of the UK Single-Family Association. The rise in Single-Family Rental homes provides an exciting opportunity for the BTR sector, and by collaborating with other members and stakeholders, this will ensure our solutions continue to support and meet the evolving needs of the market.”



Spike is already working with a growing number of SFR operators, with Casa by Moda recently rolling out its resident portal across its Casa developments.



You can meet Spike at UK SFA’s official launch event being held on 22nd February at the LOFT Pop-up Showroom at White City Warehouse, West London.