Case Study

Spike Global Partners With Flatfair to Enhance BTR Resident Experience

Spike Global is excited to announce that we have partnered with rental payments technology firm, flatfair, to further streamline the rental experience of residents. The integrated solution has been launched at EcoWorld’s Build to Rent scheme Barking Wharf Square, which is managed by Apo.

Spike’s CEO, Jeremy Heath-Smith comments:

“Here at Spike, we are committed to improving the community and overall rental experience. During lockdown, meaningful technology has never been more important in keeping people connected.”

“We have worked closely with flatfair to deliver a bespoke platform designed to make the Apo tenancy journey simple from start to finish, making residents’ daily lives easier and connecting them to amenities, services and community support at the touch of a button.”

Spike Global’s reservations and lettings software, Spike Lettings, manages a resident’s journey from reservation to enquiry and through to move in. Its residents’ portal, Spike Living, then manages a range of functions that enhance the resident experience once a resident has moved in. Residents can access concierge services, get to know neighbours through social clubs and forums, browse blogs and articles and keep up to date with the latest community updates. Management staff also use the system for process and building management functions.

The new partnership will see flatfair assist with the resident onboarding process, adding referencing services to the list of available Spike Global products. It will also enable Apo residents to sign up for flatfair’s No Deposit solution, which allows them to pay a one-off membership fee equal to one week’s rent (+VAT) at the start of their tenancy, authorise their debit card and settle bills at the end – similar to hotel’s check in and out.

The firm says doing away with upfront deposits – which on average cost renters in London more than £1,500 – means they can move into their new homes quicker. Once they move out, charges are settled quickly on a pay-as-you-leave basis. 

Franz Doerr, CEO at flatfair adds:

“Both flatfair and Spike share the common goal – to streamline the rental experience for everyone, making it fairer and more transparent for all parties.”

“Working together, we hope to set a new benchmark for tenants in the Build to Rent sector, ensuring the onboarding process is as simple, straightforward and efficient as possible for Apo residents. 

“We are also thrilled to be able to offer Apo residents access to our No Deposit solution, which has already saved thousands of renters across Britain more than £10m in up-front costs.”

Case Study

Spike Workplace Launch: Portico

Portico Spike Global App

Portico, a leading guest relations and concierge company with more than 800 staff members dotted across 120 locations throughout the UK and Ireland, have launched a Spike Workplace app. The firm wanted to launch an engagement platform linked to its own systems that connected it’s entire workforce. The portal acts as a platform for communicating company updates, events and initiatives.


Amanda Baber, Director, Business Development at Portico, said: “We had already planned to launch our engagement app in 2020 prior to the pandemic, which made it even more important for us to connect with our people, who were working at home, in the office or furloughed. In a short space of time, we are already recieving hugely positive feedback from our staff members and real engagement in the forums and social groups, which we have created on the platform. We plan to add additional functionality to our app to further embed a culture that empowers our people.”


Spike looks forward to working with Portico to continue this success.