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Insight

Digital Documents: The Key to Less Admin & More Productivity

In an era where digitalisation is reshaping industries, property management is no exception. The UK government’s push towards digitalising key data and documents highlights the growing need for secure, efficient, and easily accessible documentation systems. This is something we at Spike have long advocated for – and already offer – through Spike Living’s document management feature. 

Access to Key Documentation

Gone are the days of rifling through stacks of paper or chasing down misplaced documents. With Spike Living, all essential documentation is stored in one secure digital location, allowing residents and property managers to access them instantly. 

 

Residents can view crucial documents such as rental agreements, move-in checklists, and, most importantly, fire and safety information, including the Resident Engagement Strategy (RES). This ensures that key compliance-related documents are always available when needed, enhancing transparency and accountability within property management practices. 

 

Beyond just storage, Spike Living enables property managers to automate document distribution. If there’s an update to fire safety procedures or changes to the RES, notifications can be sent instantly via push notifications and emails, ensuring residents receive the latest information promptly. This proactive approach not only keeps everyone informed but also helps property managers maintain compliance without manual follow-ups. 

Centralised Management for Residents and Property Managers

For residents, having a centralised platform like Spike Living means they can self-serve and access important information without having to contact their property manager. Frequently asked questions, fire safety procedures, and community updates are all available at their fingertips. Moreover, residents can gain transparency into their financial transactions, accessing detailed service charge statements, transaction histories, and even making payments electronically – enhancing both clarity and convenience. 

 

Property managers also benefit significantly from digital documentation. Rather than sifting through physical files or searching email archives, they can instantly retrieve any necessary document from Spike Living’s platform, no matter where they are. This ease of access saves time, reduces administrative burden, and ensures that compliance requirements are met efficiently. 

The Benefits of Digital Documentation

Adopting a digital approach to document management offers a multitude of advantages:

Future-Proof Your Property Management with Spike Living 

The shift to digital documentation is no longer a luxury – it’s a necessity. With ever-changing regulations and increasing expectations from residents, property managers need a solution that simplifies operations, enhances transparency, and ensures compliance.

 

Spike Living empowers property managers with a streamlined, secure, and highly efficient document management system, saving time and eliminating unnecessary stress. 

 

Don’t get left behind. Discover how Spike Living can upgrade your document management and take your property operations to the next level. Get in touch with us today to learn more!

 

Categories
Case Study

Ollo to Bring in Spike Platforms at Rental Communities

Ollo, by social impact developers Capital&Centric, are working with Spike to streamline resident onboarding and enhance the living experience across its rapidly growing rental portfolio. 

 

Eyewitness Works in Sheffield which featured in Channel 4’s The Big Interiors Battle, and Farnworth Green in Bolton have become the first of its communities to benefit from Spike’s end-to-end tenancy management solution, Spike Lettings and tenant engagement portal, Spike Living. 

 

Spike Lettings enables prospective residents to easily browse and find available properties online, go through the reservation stage, make initial payments, as well as automate the sending and signing of contracts. This not only simplifies the reservation process for residents but also for property managers. 

 

Once moved in, Spike Living enables residents to view their tenancy details, easily report maintenance issues, as well as book onsite amenities such as the residents’ lounge, host a movie marathon in the cinema room, cook up a storm in the private dining room, or reserve a space in the co-working area. 

 

Tenants are also able to access the calendar of social events, benefit from exclusive discounts and offers from local independent retailers, as well as get to know their neighbours through online social clubs and forums.

Jeremy Heath-Smith, CEO of Spike comments: We’re delighted to be working with such a forward-thinking partner as Ollo. By utilising Spike’s solutions, Ollo can reduce the amount of time staff need to spend on performing administrative tasks and allow them to focus on creating the thriving communities Ollo and Capital&Centric are renowned for.

 

Tom Wilmot, joint Managing Director at Capital&Centric comments: We want to make life easy for people living in our rental communities and using the Spike platform, means we can provide a stress-free experience from the moment people sign up.

 

“We bring people together to create proper communities. Spike Living also means we can promote local independents, from exhibitions and gigs to foodie pop-ups and fundraisers, encouraging residents to support the local area.”