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Case Study

Spike partners with Niche Living to provide enhanced resident experience for Ireland’s first co-living scheme

Niche Living, owner, and operator of Ireland’s first purpose built co-living development in Dun Laoghaire, South Dublin, has partnered with Spike to utilise its market-leading resident engagement portal, Spike Living.

 

Niche Living Dun Laoghaire opened in April this year, comprising of 204 beautifully designed and fully serviced studios, together with numerous in-house amenities such as MasterChef kitchens, shared lounges, onsite gym and fitness club, games room, cinema, 24/7 concierge service, co-working spaces and private meeting rooms. The building also features Dublin’s best rooftop terrace with panoramic views across the city, mountains, and Dublin Bay.

 

Spike has worked with Niche Living to create its exclusive member app, a white-labelled version of its Spike Living portal, designed to support a stress-free living experience. From being able to directly message staff and ask for help and advice, easily and quickly log maintenance issues, and be kept updated on the progress to managing day-to-day life admin like getting an extra studio clean, viewing important documentation such as key policies and appliance manuals, as well as booking the wide range of onsite amenities. The app provides everything residents need to manage their life at Niche Living in the palm of their hands.

 

Residents are also empowered to start making their own fun – Spike Living offers a safe alternative to conventional social media, giving residents the chance to meet and get to know each other, as well as arranging their own events, with the knowledge that only their neighbours have access to the network, helping to instil a real sense of community.

 

From a staff perspective, having the app in place helps to streamline and centralise key operational processes such as the reporting and management of maintenance issues, delivery management, as well as the organisation and promotion of all social events and activities via the Spike Living management dashboard. The app allows staff to share important news and updates about the development instantly via push notifications.

 

David McGuinness, Managing Director, Niche Living comments: “The Spike Living portal plays a key role in our resident experience, providing a central place where residents can feel part of the community and manage their day-to-day life admin, including accessing their studio, booking the cinema for a private screening, or logging any maintenance issues. It also allows the Niche Living team to provide residents with key updates and share important information quickly and easily at a click of a button.”

 

Jeremy Heath-Smith, CEO of Spike, comments: “We are delighted to be working with Niche Living on Ireland’s first co-living scheme. Our Spike Living portal is perfectly suited to enhance resident experience, allowing residents to make the get the most out of the incredible onsite amenities. Our powerful management dashboard also makes life easier for the Niche Living team, helping to streamline operational tasks.”

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Insight

How Spike Living can reduce operating costs and exceed ESG obligations

Given both the current housing crisis and tough economic climate, as well as the shift towards more sustainable practices, the real estate sector now more than ever needs solutions to meet this challenging environment. What’s more, buildings with better sustainability credentials are achieving markedly higher capital values and rents according to recent research by JLL.

 

Here’s how Spike Living, Spike’s award-winning tenant portal, can help investors, developers, operators, and property managers alike reduce operational costs, exceed ESG obligations and enhance the tenant experience.

Reduce Operational Costs and Enhance Operational Efficiency

Streamline Maintenance Reporting

One of the most time-consuming parts of a property manager’s job is the handling of maintenance issues, with minor issues turning into major ones if they aren’t dealt with quickly and efficiently. 

 

Spike Living speeds up communication in these instances and allows tenants to quickly provide your staff with a clear idea of the task ahead. Tenants are even able to attach photos of the issue giving your maintenance staff the opportunity to diagnose the fault ahead of time and increasing the likelihood of fixing the issue on their first visit.

Automate the Booking Process

With onsite amenity spaces becoming the new norm in developments, having an easy way for tenants to book and interact with these spaces without requiring staff interaction increases the probability of them being used.

 

By enabling tenants to book a meeting room, gym slot, cinema space or sign up for a class or event via the Spike Living tenant app, this turns what could be an archaic process into a seamless experience, encouraging tenants to spend more time enjoying the spaces and freeing up staff.

Securely Manage Documentation

Important documentation like signed contracts, health and safety policies, welcome packs and instruction manuals can be stored digitally and securely within Spike Living.

 

This makes contracts and vital information easily accessible, with notifications able to be sent to tenants whenever there are newer versions needing to be reviewed and acknowledged, allowing for full traceability.

Simplify Parcel Management

Having an easy and efficient way to manage deliveries is becoming increasingly important as global online retail sales are expected to reach £515 trillion by 2023, with the growing volume of packages now being delivered to homes.

 

By using Spike Living, staff scan packages as they arrive which will then send a notification to the relevant tenant informing them that a package is ready to be collected. This saves staff from having to manually message tenants individually, reducing parcel processing time by up to 75%.  

Drive Energy Efficiency and Sustainability

Energy Monitoring

Spike has partnered with Utopi to enable tenants to view their own energy usage and track their progress towards reducing their consumption in the Spike Living portal. Examples include the amount of energy used compared with others living in a similar-sized apartment, the amount of carbon used, or how much energy is saved by turning the heating down by one click.

 

This transparency encourages tenants to adopt more sustainable behaviours, with research showing that this can reduce carbon emissions by up to 35%.

 

Investors, developers, and operators are also able to use this data to set targets for reduction in consumption and spot outliers and poor-performing tenants, allowing managers to offer advice and support, as well as highlight potential maintenance issues.

ESG Reporting

Spike Living not only provides tenants with a centralised platform to access information about their building and communicate with management but also provides an opportunity for operators to report on their own impact and the initiatives they are undertaking, such as switching to environmentally friendly cleaning products, replacing communal lights to use energy-efficient light bulbs, as well as openly responding to feedback from tenants.

 

Spike Living enables staff to share and promote information about local recycling programs, green transportation options, and energy-saving tips directly with tenants. By providing easy access to this information, tenants become more informed and inspired to act.

Create Positive Social Impact and Community Building

Community Engagement

Spike Living allows operators and property managers to promote in-house and local events, as well as encourage tenants to get to know one another over via online clubs and forums, all helping to foster a sense of community among tenants. This can lead to better relationships, improved tenant satisfaction, and importantly promotes tenancy renewals reducing voids and saving operators turnover costs.

 

What’s more many of Spike’s clients team up with local businesses to offer exclusive discounts to their tenants on anything from cleaning services and dog walkers to local bars and restaurants. All of these added-value services can be promoted and driven through Spike Living.

Partner with Spike

By embracing technology solutions like Spike Living investors and operators can reduce operational costs by empowering staff to be more efficient, whilst at the same time enhancing the tenant experience by providing greater transparency and ease of access to information and amenities, helping to create thriving communities.

 

Book a demo today to learn how Spike Living can reduce your operating costs and exceed ESG obligations.

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Case Study

Spike Partners With Pantree to Drive Community Retail

Spike has announced a strategic collaboration with Pantree, a self-serve community market for residential buildings, bringing both artisan food and high-street grocery brands to residents. Pantree installs modular retail units in a buildings’ unused foyer space and operates on an honesty basis where residents pay for goods at a self-service checkout.


Integrating Pantree into Spike’s resident engagement portal, Spike Living, provides an easy way for residents to suggest products they would like to see stocked within their building, as well as having the option to scan and pay for their goods via the Spike Living app.


Jonny Wootten, Marketing Director at Spike, comments: “Spike Living already offers an effective way to connect residents with building staff and to each other, helping to enhance the resident experience. By working with Pantree, we can now connect them with their community shop too, giving residents a voice and helping to personalise each Pantree to the community it serves.”


Vertus’ Newfoundland, a 58-storey BTR development in Canary Wharf where Spike provide the Vertus+ residents’ app, was one of the first buildings to have a Pantree store installed. In the first 9 months of the community market going live, residents have used their store over 4,000 times every month, with 92% of residents saying that the market had improved their satisfaction with their home.”


Mark Jones, Founder at Pantree, said: “There are strong synergies between Pantree and Spike as both our businesses focus on creating communities that bring residents together. The flexible nature of our community market, combined with Spike’s strength in resident engagement, means that the Pantree service can be designed by residents to meet their specific needs and preferences.”

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Case Study

MYAH Partners With Spike to Streamline Operations and Enhance Resident Engagement

Recently launched build to rent operator MYAH has selected Spike’s resident engagement portal, Spike Living, to be its core technology solution thanks to its successful track record in creating communities and streamlining operational processes.


MYAH, which stands for ‘Make Yourself at Home’, has worked with Spike to create the MYAH app, a white labelled version of its Spike Living portal. This will provide residents with a one-stop app helping them to stay better connected and allow staff to manage enquiries and maintenance requests more efficiently.


Residents will also be able to book onsite amenities such as working spaces or laundry services, report maintenance defects, as well as connect with their neighbours and local retailers straight from their phones – offering a way to make new friends and develop a community, and enjoy local discounts and perks.


Jonny Wootten, Marketing Director at Spike, comments: “We are delighted to be working with an operator so passionate about using technology and data to enhance the resident experience and look forward to supporting MYAH achieve its aims of making a real difference in the BTR industry.”


Jamie York, Co-Founder of MYAH, comments: “To achieve our goal of becoming one of the market-leading operators in the BTR Sector, we needed a versatile and flexible solution that would be intuitive for both residents and staff to use. Spike Living provides this and more, and we have no doubt our partnership with Spike will help our residents feel more connected to their new homes and communities and support MYAH in making rental the first and long-term choice.”

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Insight

Leading PropTech Company, Spike, Recognised as Sunday Times Best Place to Work

Spike has been named as one of The Sunday Times Best Places to Work in 2023. The prestigious award, voted by staff, recognises organisations with the highest employee engagement and wellbeing levels.


Based in Bournemouth and employing 32 staff, the company was recognised in the small organisation category for companies with 10-47 employees, achieving an overall engagement score of 87%, 11% higher than the industry average. Spike also scored highly across the key categories for employee engagement and workplace happiness including reward and recognition, instilling pride, sharing information, employee wellbeing, and job satisfaction.


Commenting on the award Jeremy Heath-Smith, CEO of Spike, said: “I am extremely proud that Spike has been recognised as a Sunday Times Best Places to Work. We are committed to providing a healthy work-life balance for employees, and have developed a strong, collaborative team culture. We’ve gone from strength to strength over the last few years and have an exciting future ahead of us, which is testament to all the hard work and dedication the entire team puts in.”

Spike is the leading property management and tenant engagement software provider, with its solutions being used daily in more than 200 buildings across the UK.


Spike Lettings, its tenancy management solution, allows prospective tenants to easily browse and find available apartments online, make an initial enquiry, and progress through the reservation stage, all the way through to moving in. Whilst its tenant engagement portal, Spike Living, provides tenants with one simple, intuitive app, allowing them to communicate with building management and with each other – making life easier in a multitude of ways. From booking onsite amenities and services to reporting maintenance issues, the portal makes routine communication quick and easy.


The Sunday Times Best Places to Work recognises and celebrates the best employers in the UK based on feedback from employees and an independent assessment of workplace culture, leadership, and employee engagement and wellbeing.


For more information about Best Places to Work visit:

https://www.thetimes.co.uk/static/best-places-to-work-2023/

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Insight

Tech-Enabled Community Living – Not Just Fiction

For viewers of the multi-award-winning TV series Succession, its ‘Living+’ episode aired a few weeks ago, showcasing a very familiar concept that was embraced by investors amidst a whirlwind of excitement.


Living+ was presented as a luxury living community; a planned residential project described as bringing “the cruise-ship experience to dry land.” A real estate venture aimed at senior citizens promising a “safe, secure community enriched with integrated interactions with the cherished family of Waystar’s movie and TV characters.” All brought together by a fully integrated mobile app, allowing residents to enjoy and consume everything that is on offer both within and outside the development.


For outsiders, this concept may seem lightyears ahead, however, for many within the real estate sector, this tech-enabled community living is already here.


The senior living sector has started to embrace technology solutions to enhance the experience of its residents, with forward-thinking retirement operators already rolling out our Spike Living portal. We see Living+ however, as more akin to the BTR sector. BTR accounted for a record share of volume in Q1 2023, according to property consultants Lambert Smith Hampton’s latest UK Investment Transactions (UKIT) report.

Living+ looks to capture and create a sense of community amongst residents, with technology playing an integral part, something that BTR has achieved successfully already, thanks to resident engagement portals like Spike Living.


By helping residents to feel better connected to where they live, this increases the likelihood that they will feel more attached and responsible to their local community. Participation in social and community life not only has benefits in retaining residents, research by Apartment Life found that the more friends a resident has within their building, the more likely they are to renew their tenancy. Similarly, Kingfisher’s The GoodHome Report found that 73% of people who are happy with their home are also happy in general, with a happy home accounting for 15% of our overall happiness.


Whilst Living+ may have been presented as the future, residents can experience the benefits of tech-enabled community living now.

Spike Living facilitates the building of communities, allowing people to connect with one another and bond over similar interests, with access to property managers at a tap of a button.


Learn how our solutions could work for you. Request a one-to-one demo below!

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Case Study

Spike and HomeViews Join Forces to Drive Resident Reviews

Spike is pleased to announce that it has formed a strategic alliance with the leading independent residential property review platform, HomeViews. This partnership will transform the way resident reviews are collected across developments by being part of the Spike Living portal.


Research reveals that 95% of today’s consumers read reviews before they make a purchase, HomeViews is the UK’s only review site dedicated to residential property, with over 40,000 reviews live on the site.


By integrating HomeViews into Spike’s resident portal, Spike Living, this will not only streamline the resident review process but will also make it more likely they will leave constructive feedback. Through HomeViews, residents can rate the building,  building management, design, facilities, location and value via their phones.


For property managers, this provides valuable data on how a building and its staff are performing, with HomeViews able to provide comparative data between developments, local competitors, and comparisons to the UK average resident ratings for Build to Sell, Housing Associations, House Builders, Co-Living and BTR properties.


Jeremy Heath-Smith, CEO of Spike Global comments: “Both HomeViews and Spike have positively transformed the way residents and property managers interact with one another. By working together, we can continue to provide greater transparency and openness, not only improving the resident experience but also driving greater feedback to inform and enhance the way developments are operated.”


Rory Cramer, CEO and Co-Founder of HomeViews shared: “This is the first time we’ve integrated our review collection within a resident portal. This allows operators a very easy way to collect fair, verified reviews for their homes and services, offering unmatched insights for both prospective residents on homeviews.com and the industry via the HomeViews Pro dashboard.”

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Insight

Creating Sustainable Communities – How to Inspire Tenants to Take Action

Sustainability issues are a growing concern across all age groups. Among younger generations in particular, this concern is playing an increasingly important role when it comes to purchasing decisions.


Research reveals that Generation Z (Gen Z) place high importance on brands that reflect their values, with up to 72% willing to spend more on goods and services produced in a sustainable way. The same applies to Millennials who are just as eco-conscious, with 75% at the point of changing their buying habits to favour environmentally friendly products.


There is also emerging evidence that the priority placed on sustainability by Gen Z extends to accommodation decisions. Recent research into what Gen Z wants from their living environment found that “80% of Gen Zs said it was important that their home has sustainability credentials when considering a new place to live.”


With 25–34-year-olds making up 62% of all tenants in Build-to-Rent, there is an opportunity for operators to harness this collective concern to create more sustainable communities.

Barriers to Change

Our recent research report entitled Changing Behaviours investigated the barriers to change and identified the main reasons why tenants did not make the effort of becoming sustainable, from feelings of powerlessness, social norms and comparisons to mistrust.

Individuals often feel powerless to take action that can make a difference in mitigating an issue as serious as climate change, and this impacts their behaviour. Both our research and our discussions with tenants highlighted that in many cases, individuals believe that action at an individual level is unlikely to make a difference, especially when others around them aren’t doing the ‘right’ thing.


Furthermore, as humans, we frequently compare ourselves with others. This includes a comparison of our actions with those of others to determine the “correct” behaviour when it comes to the environment. If individuals believe that those around them are not engaging in pro-environmental behaviour, then they themselves are less likely to engage in pro-environmental behaviour. The opposite is also true – individuals will also change their behaviour to “match” others in a positive way, in order to avoid the disapproval of their peers – for example, altering energy consumption to replicate the reported usage of their neighbours.


Finally, if pro-environmental behaviour change programmes are perceived as lacking authenticity or ineffective, then individuals are unlikely to participate. Our discussions with tenants highlighted repeatedly that the way their accommodation provider approaches recycling, for instance, influences the level of trust that they have in their accommodation provider when it comes to wider sustainability initiatives. If recycling programmes are perceived as being tokenistic or ineffective, then tenants are likely to have reduced trust and reduced motivation to engage in pro-environmental behaviours.

The Role Technology Plays in Inspiring Tenants 

Technology such as tenant engagement portals not only provide tenants with a centralised platform to access information about their building and communicate with management, but also provide an opportunity for tenants to engage with their community. By helping tenants to feel better connected to where they live, this increases the likelihood that they will feel more attached and responsible to their local community, and ultimately more likely to behave in a way that benefits the collective good.


Tenant engagement portals also offer a central place where operators can easily share information and advice about recycling, energy and water conservation, and sustainable transportation options, helping to better inform tenants. We’ve seen clients share tips on reducing food waste and provide guides on how to create your own compost bins. By providing easy access to this information, tenants become more informed and inspired to take action.


Tenant portals, like Spike Living, can connect tenants with other like-minded neighbours via various online clubs and forums. By creating a place where tenants can share their own useful tips, organise their own community events such as neighbourhood clean-ups or volunteer days, this helps to instil a sense of togetherness and collective focus.


Furthermore, operators can also use this as an opportunity to report on their own impact and the initiatives they are undertaking, such as switching to environmentally friendly cleaning products, replacing communal lights to use energy efficient light bulbs, as well as openly responding to feedback from tenants.


Additionally, Spike Global has worked with Utopi to enable tenants to view their own energy usage and track their progress towards reducing their consumption in the Spike Living portal. While a tenant might look at their smart meter and not grasp what a kilowatt-hour is, showing they are using more energy than their neighbours will make them instantly better informed. Examples include the amount of energy used compared with others living in a similar-sized apartment, the amount of carbon used, or how much energy is saved by turning the heating down by one click.


Operators are also able to use this data to set targets for reduction in consumption and spot outliers and poor performing tenants, allowing them to offer advice and support, as well as highlight potential maintenance issues.

Working to change the behaviour of tenants can reap significant rewards. For example, strategies that tap into the natural human instinct to conform to social norms – such as providing feedback on consumption and comparison with others – can result in behaviour changes that reduce carbon emissions in the region of 7%-35%. And that’s just according to some more conservative estimates!

Summary

Tenant engagement portals can be a powerful tool for inspiring sustainable behaviour among tenants. By providing information and education, encouraging competition and collaboration, and offering greater transparency, this can create a more environmentally conscious community.


It’s easy to imagine a not-too-distant future where a property’s environmental credentials and the property operator’s ethos around sustainability may be the deciding factor for sustainability-savvy prospective tenants.


Want to learn more? Then download our Changing Behaviours report below.

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Case Study

Spike Global Continues to Grow its Presence in Northern BTR Sector With Livingway Partnership

Spike Global is continuing to grow its presence in the Northern BTR sector thanks to its latest partnership with property developer and professional landlord, Livingway. It’s market-leading tenant engagement portal, Spike Living, has already been rolled out across more than 200 developments in the UK, as the company continues to expand its foothold throughout the North of England.


Spike Global has worked with Livingway to create a white labelled version of its Spike Living portal that is now available to all tenants across its portfolio of purpose-built rental developments in Liverpool, Leeds, Stockport, Manchester, Bolton and Aberdeen.


The portal, which can be accessed through a smartphone app, will allow Livingway to simplify and streamline the day-to-day management of its buildings, helping its tenants to stay better connected and allow staff to manage enquiries and maintenance requests more efficiently. The portal will also enable Livingway to promote and connect tenants to their local area, provide discounts on local businesses, as well as offering the opportunity to create online clubs and forums, helping to instil a real sense of community.


Last year saw a 22% year-on-year increase in the number of BTR homes under construction across the UK, with northern powerhouse cities such as Manchester, Liverpool and Leeds each taking a significant slice of growth in the sector.


Spike Global’s CEO, Jeremy Heath-Smith, comments: “The BTR sector has been one of the industry’s fastest growing sectors in recent years, and where city centre living has always commanded a premium, northern cities with their booming enterprise are a compelling investment opportunity. Livingway’s ethos is that renting should be a lifestyle choice, rather than a subpar alternative to home ownership, and Spike Global’s award-winning Spike Living portal is bringing the tenant experience into the 21st century. Our solutions are designed to empower tenants to build connections with their neighbours, communicate with the management team and form a closeknit community, all from their fingertips.”


Samantha Hay, CEO at Livingway, added: “Having explored many of the other tenant apps and communication tools on the market, we felt that there was nothing that provided the functionality and ease that Spike Living could. Having the ability to completely white label the portal was an important factor for us, ensuring that it ties into our brand and values. We are also able to easily integrate other platforms that we are using which means that we have one app as opposed to two or three!”

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Insight

The Role Tenant Engagement Plays Within BTR Developments 

Tenants who are engaged with their local community are often happier than those who are not, so connecting tenants to one another and allowing them to form meaningful relationships with their local community has now become a necessity rather than just a luxury. 

It’s also far more cost-effective to retain happy tenants. Average turnover costsfor an apartment within the industry is around £1,200, however this number can often be significantly higher, depending on a wide variety of factors specific to the property.  


Although turnover to some degree is inevitable, in many instances, developments lose tenants because the living experience falls short of their expectations. Property managers should be striving to encourage tenants to consider the entire building as their home instead of limiting the idea to just their apartment. 


While it’s relatively easy to provide trendy amenities, great designs, and flashy décor, what really attracts tenants to a building, and keeps them staying year after year, is creating a sense of community and belonging that supports their wellbeing.  

Why Engage With the Community?

When a new tenant moves into a building, they may be unfamiliar with the surrounding area. Connecting them with others in the building, local shops and services, or details that can bring convenience to their lives is a great way of ensuring tenants feel engaged from the offset. Many of our clients team up with the local businesses to offer exclusive discounts to their tenants on anything from cleaning services, dog walkers to local restaurants.


Holding regular social events is also an important way in allowing friendships between tenants to blossom – whether that’s online or in person. Research by Apartment Life found that the more friends a tenant has within their building, the more likely they are to renew their tenancy. Without any friends living in their community, tenants only have a 29% chance of renewing. That number jumps to 38% if they have 1-3 friends, and if they have 7 or more friends, there’s a 47% likelihood that they’ll renew. Facilitating safe and easy communication among members of the community allows people to get to know each other more easily.  

The Power of Community

Investing in developing a community not only enhances the tenant experience – it can also lead to better outcomes. Tenants are more likely to behave in a way that benefits the collective good if they feel an attachment to the people, place and community in which they live. 


Although the link between a sense of community and pro-environment behaviours is an under-researched area, there is evidence that supports these observations. Fostering a sense of community and attachment to a place and to others increases the effectiveness of behaviour change campaigns in relation to both energy saving and recycling, for example.  


This is because when individuals feel that they belong to a community or want to fit in to that community, and their identity is partly attached to it, they are more likely to act in a way that benefits the collective good. 

The Role Technology Can Play in Engaging Tenants

Tenant engagement portals such as Spike Living can help to foster a sense of community and attachment, as well as empower tenants by providing relevant, relatable information. Research highlights that the presentation of data in terms of direct energy units such as kWh or in terms of CO2 emissions is difficult for users to understand. 


However, a tenant engagement portal that can present usage information in relation to others, demonstrate impact and employ gamification techniques to motivate tenants is more effective at creating engagement and driving change. Whilst a tenant might look at their smart meter and not grasp what a kilowatt-hour is, showing that they are using more energy than their neighbours will make them instantly better informed. Examples include the amount of energy used compared with others living in a similar sized apartment in the building, the amount of carbon used in a 10-minute shower, or how much energy is saved by turning the heating down by one click.  


Furthermore, having the ability to send out personalised, weather-appropriate tips to help tenants reduce consumption, as well as keeping the community engaged with useful information, can make cutting their carbon footprint seem like a positive achievement rather than an enforced misery. This mixture of education and competition creates a feedback loop of positive reinforcement that will keep the issue front of mind. 


At the end of last year, Spike Global, ASK4 and Utopi released Changing Behaviours, a joint research report highlighting how working to change the behaviour of tenants can reap significant rewards. For example, strategies that tap into the natural human instinct to conform to social norms – such as providing feedback on consumption and comparison with others – can result in behaviour changes that reduce carbon emissions in the region of 7%-35%. And that’s just according to some more conservative estimates. 


The report also explores and investigates the reasons why tenants, despite good intentions, behave in ways that are often at odds with these values. The reasons why tenants often fail to follow up on values with concrete actions are many and varied – ranging from feeling powerless to making a difference (especially when others around them are not doing the ‘right’ thing), a lack of comfort, a mistrust that their accommodation provider is genuine and authentic in their sustainability efforts. A lack of information on personal consumption in comparison to others also plays a crucial role. 

Summary

As the BTR sector continues to grow at pace, tenant engagement will play an increasingly important role in retaining tenants as well as driving down carbon emissions.   


You can learn more about the role that community can play in achieve net zero and other sustainability targets by downloading our Changing Behaviours Report below.