Portico, a leading guest relations and concierge company with more than 800 staff members dotted across 120 locations throughout the UK and Ireland, have launched a Spike Workplace app. The firm wanted to launch an engagement platform linked to its own systems that connected it’s entire workforce. The portal acts as a platform for communicating company updates, events and initiatives.
Amanda Baber, Director, Business Development at Portico, said: “We had already planned to launch our engagement app in 2020 prior to the pandemic, which made it even more important for us to connect with our people, who were working at home, in the office or furloughed. In a short space of time, we are already recieving hugely positive feedback from our staff members and real engagement in the forums and social groups, which we have created on the platform. We plan to add additional functionality to our app to further embed a culture that empowers our people.”
Spike looks forward to working with Portico to continue this success.
Pocket Living, a London-based property developer that offers well-designed and affordable homes to local first-time buyers, uses Spike Global’s app-based software, Spike Living, to provide residents at its developments with a touch-less property management service. Pocket Living also uses the resident portal to connect their residents to one another, using the software to build community and encourage social interaction within their developments.
A Touch-Less Solution
Without the need for on-site staff, the experience is completely digital and Covid-safe. Residents are able to submit general enquiries via the app. This could be anything from advice about a local service to an issue in their home.
Requests are directed straight through to the back-office management system where the query is logged and categorised. Staff can then reply to the query, copy in a contractor, mark as resolved or ask for more information. All communication happens through the system and goes directly to the resident app. The sophisticated system means all queries generated can be tracked, logged and analysed depending on the need of the building operator.
The software increases efficiencies and optimises workflows, empowering Pocket Living to deliver premium customer service to its residents.
“Keeping our residents connected via the app has proved invaluable during recent times. The app has enabled us to continue to build successful communities whilst providing a simple, digital solution to raise any queries that residents may have about their home.”
Lorna Evans, Head of Customer Experience at Pocket Living.
Creating a buzzing community
Alongside the practical elements of a touch-less solution, the portal also keeps Pocket residents connected to each other. Pocket’s portal supports social interaction and community building through clubs and forums. Residents can find like-minded residents and chat with neighbours, or reach out for support, from the palm of their hands.
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To increase resident engagement and community outreach, to create a larger sense of community across their developments.
Fizzy Living worked hard alongside Spike Community Engagement Team in the first quarter of 2020 to strengthen their Community Strategy across all seven of their buildings. This strategy was then translated into monthly tactical Engagement Plans. These plans offered insights into key dates, content themes, club and forum ideas, events and seasonal hooks. The content was chosen specifically for their residents. The team then met with Fizzy Living at the end of each month to discuss results and suggest improvements. This measured approach resulted in the following:
Registered users – 72% across all seven buildings
App usage – an average of 21% growth per month over a four month period across seven buildings
Social engagement (forums and clubs) – an average growth of 35% increase in engagement across a four month period (this four month period was also across the Covid-19 pandemic)
Testimonial – “Fizzy Living’s resident app was rolled out in 2018 to our portfolio of seven Build-to-rent schemes across London. Since its launch we have gained an average of 70% usage of the app across buildings. The app provides our residents with the ability to build a strong sense of community. The App also allows our residents the benefit of being able to easily report repairs & maintenance issues, which helps Fizzy to track and improve response times through the streamlining of this process. We are also able to share communications across all buildings for events or announcements, in a quick and efficient manner. “Harry Downes, Managing Director, Fizzy Living
We are very excited to announce the launch of the Deansgate Square West Tower, Spike Living Portal. Following the success of the app launching in their South Tower earlier this year, with 95% of the residents actively using the app to book amenities, manage deliveries, interact with neighbours and much more.
Deansgate Square takes contemporary city centre living to a whole new level. Marrying together luxury living with unprecedented private on-site amenities, set in an iconic location at the heart of Manchester.
Following a very successful 2019, Spike is expanding significantly in 2020. Spike starts the year off with a bang, with the addition of new marketing lead, Kirstie Lane and new Sales Director Julian Mullineux, and the opening of the new London office.
Both new hires bring many years of experience from the technology industry. Before Spike Julian worked in Oman, heading up an extremely successful regional sales team for an app-based rewards solution business. Alongside Julian, Kirstie joins Spike as Marketing Director from an AI start-up that grew exponentially during her time there as Head of Marketing.
Our CEO, Jeremy Heath-Smith comments “I am extremely happy to welcome Kirstie and Julian to the team. These additions mark an exciting expansion to the commercial and leadership team at Spike, and the start of a new era for spike. I am confident that with our new team, Spike with go from strength to strength in 2020”.
