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Day in the life with Francesca Thornton, BHB America

Welcome to our Day in the Life feature, where each month we sit down with one of our clients and highlight the amazing work they are doing within the property sector. This month we’re delighted to have sat down with BHB America, who provide private office services for the residents of luxury buildings across London, New York and Miami.

What’s your name and role?

Francesca Thornton, Director USA, BHB America

Describe a typical day for you?

We spend our days fulfilling requests for the incredible residents of the buildings we look after across the world. Whether it’s travel, private yachts, artwork sourcing, party planning, restaurant reservations, or anything else, we’re always working hard to go above and beyond and make the residents’ lives that little bit easier.

What is your favourite part of the job?

My favourite part of the job is definitely when we get a seemingly impossible request from a client, but we manage to deliver on it for them.

What are your top places to visit locally?

My favourite spots in Manhattan are definitely brunch at Sadelle, Central Park for a walk, Black Fox for a coffee, Van Leeuwen for ice cream.

How does Spike make your day-to-day life easier?

Using Spike Living means that we can speak directly with residents and have all their requests in one place, which makes looking back at historic requests and tracking request fulfilment super easy. We also find the back end of the software seriously easy to use when we’re uploading new content. Being able to preview how it will look before publishing it is useful too.

Spike Living connects more than 200,00 residents with their local communities. Download the Spike Living brochure below to learn how our software can support you in your day-to-day life.