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Nido partners with Spike Global to enhance student experience

Nido, Europe’s leading PBSA operator, has partnered with leading resident engagement and building management software provider Spike Global to launch a new smart app for residents across its portfolio. Launched at the beginning of the academic year, Nido has become one of the first student accommodation operators to provide its residents with an intuitive mobile app to manage their daily needs.

Following research and feedback from residents, it was imperative that utilising technology would enhance their experience and ensure the seamless operations and management of a PBSA building.

Acting as a ‘one stop shop’, the app provides a multitude of features including direct online communications with the residence team, viewing upcoming events, reservation of amenity spaces, management of deliveries and maintenance requests as well as viewing brand partners, local guides, and associated exclusive Nido promotions. 

With online security posing one of the largest risks to students, the app has been designed to keep users safe and secure. In the event of a security breach or lost phone, the onsite management teams at each of the Nido properties have the ability to ‘pause’ residents’ accounts, until the issues have been resolved and cleared.

Following a year of uncertainty, the app provides a safe online space for residents to communicate with each other and become familiar with their new neighbours, through forums and real-time chat rooms. This is in addition to the in-person interaction Nido facilitates.  Students can choose to attend events physically, online as well as communicate with the management team at the reception desk by direct messaging on the app, all channels of communication are available to be used at the discretion of each student’s needs. 

Nido prides itself on putting resident mental and physical health as a key priority and the facilitation of communication – online or in-person, has been instrumental in the company’s operational success. 

During the first two weeks of being live, the app has already been downloaded by more than 70 per cent of Nido’s residents. Once downloaded, residents can easily join groups and forums to meet each other and start building their community.

Darren Gardner, COO of Nido, commented, “As one of the first PBSA operators to introduce this type of platform, we are pleased to offer this high-end product to our valued residents. The wellbeing of both residents and our onsite teams is our top priority and allowing a safe method of communication whilst encouraging interaction, is a great milestone for the company.”

Jeremy Heath-Smith, CEO of Spike Global, commented, “We are delighted to be working with Nido and believe the app will help students find their feet – enabling them to meet other students in the building, as well as helping them to cope with all the practical aspects of moving away from home for the very first time. The app has been designed to be straightforward to use, so whatever worries they might have about the new term, managing their student accommodation won’t be one of them.”