Category: Case Study

Spike Living: Iliad Homes

Post author By Jonny Wootten
Post date 4 May 2021

Iliad teams up with Spike Global to create state-of-the-art resident app for residents of new housing development

Iliad Homes, a subsidiary of Liverpool-based property developer Iliad, has signed to launch a Spike Living resident platform, exclusively for residents of their forthcoming build-to-rent residential development, The Eight.

The app allows residents in the 120 apartment complex to communicate directly with the management team, it includes neighbourhood watch style information bulletin, details on community and social events organised by Iliad Homes teams or in the wider local area, and easy-to-use reporting and support services.

Billed as the future in build-to-rent residential developments, The Eight’s connectivity app will provide its users with a forum to report defects or maintenance, have access to amenities and stay up-to-date with exclusive residents promotions.

The Eight is a contemporary new residential complex which is due to open in July. The development has so far seen incredible uptake with a third of the building pre-let just six weeks after its launch.

James Chan, General Manager at Iliad Homes, said:

“We are all tremendously excited to launch the smartphone app which will be pioneering for a residential development in Liverpool.

“We believe that it adds extra value to the development and will help build a thriving community and allow a seamless relationship between residents and building managers.

“The introduction of this technology to the day-to-day management of The Eight will significantly improve efficiency and increase the services we are able to offer to our residents, creating a much more enjoyable living experience.”

Jeremy Heath-Smith, CEO of Spike Global adds

“We’re delighted to have Iliad Homes on-board as a customer. Connectivity has never been more important and we look forward to seeing The Eights’ community go from strength to strength.”

Case Study

Spike Global Partners With Flatfair to Enhance BTR Resident Experience

Post author By Jonny Wootten
Post date 13 April 2021

Spike Global is excited to announce that we have partnered with rental payments technology firm, flatfair, to further streamline the rental experience of residents. The integrated solution has been launched at EcoWorld’s Build to Rent scheme Barking Wharf Square, which is managed by Apo.

Spike’s CEO, Jeremy Heath-Smith comments:

“Here at Spike, we are committed to improving the community and overall rental experience. During lockdown, meaningful technology has never been more important in keeping people connected.”

“We have worked closely with flatfair to deliver a bespoke platform designed to make the Apo tenancy journey simple from start to finish, making residents’ daily lives easier and connecting them to amenities, services and community support at the touch of a button.”

Spike Global’s reservations and lettings software, Spike Lettings, manages a resident’s journey from reservation to enquiry and through to move in. Its residents’ portal, Spike Living, then manages a range of functions that enhance the resident experience once a resident has moved in. Residents can access concierge services, get to know neighbours through social clubs and forums, browse blogs and articles and keep up to date with the latest community updates. Management staff also use the system for process and building management functions.

The new partnership will see flatfair assist with the resident onboarding process, adding referencing services to the list of available Spike Global products. It will also enable Apo residents to sign up for flatfair’s No Deposit solution, which allows them to pay a one-off membership fee equal to one week’s rent (+VAT) at the start of their tenancy, authorise their debit card and settle bills at the end – similar to hotel’s check in and out.

The firm says doing away with upfront deposits – which on average cost renters in London more than £1,500 – means they can move into their new homes quicker. Once they move out, charges are settled quickly on a pay-as-you-leave basis.

Franz Doerr, CEO at flatfair adds:

“Both flatfair and Spike share the common goal – to streamline the rental experience for everyone, making it fairer and more transparent for all parties.”

“Working together, we hope to set a new benchmark for tenants in the Build to Rent sector, ensuring the onboarding process is as simple, straightforward and efficient as possible for Apo residents.

“We are also thrilled to be able to offer Apo residents access to our No Deposit solution, which has already saved thousands of renters across Britain more than £10m in up-front costs.”

Case Study

Spike Workplace Launch: Portico

Post author By Jonny Wootten
Post date 6 April 2021

Portico, a leading guest relations and concierge company with more than 800 staff members dotted across 120 locations throughout the UK and Ireland, have launched a Spike Workplace app. The firm wanted to launch an engagement platform linked to its own systems that connected it’s entire workforce. The portal acts as a platform for communicating company updates, events and initiatives.

Amanda Baber, Director, Business Development at Portico, said: “We had already planned to launch our engagement app in 2020 prior to the pandemic, which made it even more important for us to connect with our people, who were working at home, in the office or furloughed. In a short space of time, we are already recieving hugely positive feedback from our staff members and real engagement in the forums and social groups, which we have created on the platform. We plan to add additional functionality to our app to further embed a culture that empowers our people.”

Spike looks forward to working with Portico to continue this success.

Case Study

Resident Portal Touch-Less Solution: Pocket Living

Post author By Jonny Wootten
Post date 23 March 2021
Sticky post

Spike Living App Image

Pocket Living, a London-based property developer that offers well-designed and affordable homes to local first-time buyers, uses Spike Global’s app-based software, Spike Living, to provide residents at its developments with a touch-less property management service. Pocket Living also uses the resident portal to connect their residents to one another, using the software to build community and encourage social interaction within their developments.

A Touch-Less Solution

Without the need for on-site staff, the experience is completely digital and Covid-safe. Residents are able to submit general enquiries via the app. This could be anything from advice about a local service to an issue in their home.

Requests are directed straight through to the back-office management system where the query is logged and categorised. Staff can then reply to the query, copy in a contractor, mark as resolved or ask for more information. All communication happens through the system and goes directly to the resident app. The sophisticated system means all queries generated can be tracked, logged and analysed depending on the need of the building operator.

The software increases efficiencies and optimises workflows, empowering Pocket Living to deliver premium customer service to its residents.

“Keeping our residents connected via the app has proved invaluable during recent times. The app has enabled us to continue to build successful communities whilst providing a simple, digital solution to raise any queries that residents may have about their home.”

Lorna Evans, Head of Customer Experience at Pocket Living.

Creating a buzzing community

Alongside the practical elements of a touch-less solution, the portal also keeps Pocket residents connected to each other. Pocket’s portal supports social interaction and community building through clubs and forums. Residents can find like-minded residents and chat with neighbours, or reach out for support, from the palm of their hands.

To find out more about how Spike could help your business, simply submit the form below and a member of the team will be in touch shortly.

Case Study

Fizzy Living – Case Study

Post author By Jonny Wootten
Post date 4 August 2020

Objective at start of 2020

To increase resident engagement and community outreach, to create a larger sense of community across their developments.

Fizzy Living worked hard alongside Spike Community Engagement Team in the first quarter of 2020 to strengthen their Community Strategy across all seven of their buildings. This strategy was then translated into monthly tactical Engagement Plans. These plans offered insights into key dates, content themes, club and forum ideas, events and seasonal hooks. The content was chosen specifically for their residents. The team then met with Fizzy Living at the end of each month to discuss results and suggest improvements. This measured approach resulted in the following:

Registered users – 72% across all seven buildings
App usage – an average of 21% growth per month over a four month period across seven buildings
Social engagement (forums and clubs) – an average growth of 35% increase in engagement across a four month period (this four month period was also across the Covid-19 pandemic)

Testimonial – “Fizzy Living’s resident app was rolled out in 2018 to our portfolio of seven Build-to-rent schemes across London. Since its launch we have gained an average of 70% usage of the app across buildings. The app provides our residents with the ability to build a strong sense of community.
The App also allows our residents the benefit of being able to easily report repairs & maintenance issues, which helps Fizzy to track and improve response times through the streamlining of this process. We are also able to share communications across all buildings for events or announcements, in a quick and efficient manner. “Harry Downes, Managing Director, Fizzy Living

Case Study

Spike App Launches at Deansgate Square West Tower

Post author By Jonny Wootten
Post date 27 March 2020

We are very excited to announce the launch of the Deansgate Square West Tower, Spike Living Portal. Following the success of the app launching in their South Tower earlier this year, with 95% of the residents actively using the app to book amenities, manage deliveries, interact with neighbours and much more.

Deansgate Square takes contemporary city centre living to a whole new level. Marrying together luxury living with unprecedented private on-site amenities, set in an iconic location at the heart of Manchester.

Case Study

Spike Grows Leadership Team with New Sales & Marketing Directors

Post author By Jeremy Heath-Smith
Post date 6 January 2020

Following a very successful 2019, Spike is expanding significantly in 2020. Spike starts the year off with a bang, with the addition of new marketing lead, Kirstie Lane and new Sales Director Julian Mullineux, and the opening of the new London office.

Both new hires bring many years of experience from the technology industry. Before Spike Julian worked in Oman, heading up an extremely successful regional sales team for an app-based rewards solution business. Alongside Julian, Kirstie joins Spike as Marketing Director from an AI start-up that grew exponentially during her time there as Head of Marketing.

Our CEO, Jeremy Heath-Smith comments “I am extremely happy to welcome Kirstie and Julian to the team. These additions mark an exciting expansion to the commercial and leadership team at Spike, and the start of a new era for spike. I am confident that with our new team, Spike with go from strength to strength in 2020”.