Selected by staff, Hope for Food is a volunteer-driven charity with a noble mission: provide basic necessities to those in our local area who are homeless or living in poverty. Their efforts include providing meals and food parcels, clothing distribution, and supplying small household goods. Hope for Food operates with deep respect and dignity, offering help to anyone in need, judgement-free.
During their Christmas appeal, Hope for Food, distributed 428 Christmas food parcels and over 1,750 selection boxes to children, along with 234 regular food parcels. Beyond food, they also provided gift vouchers, stocking fillers, and gift bags to families and individuals in refuges or supported housing, including four hostels which they support. This ensured that the festive spirit was felt by all, regardless of their circumstances.
In their ongoing mission, Hope for Food consistently supports around 160 families weekly with food parcels, fresh produce, toiletries, and household cleaning packs. They also cater to the community’s broader needs by providing food, drinks, clothing, shoes, bedding, tents/sleeping bags and other essential items on a twice weekly basis to the homeless, rough sleepers and vulnerably housed. As well as responding to specific requests from social and support workers, demonstrating a commitment to addressing both general and specific needs within the community.
Although they received remarkable support during the holiday season, the charity is now facing a drastic decrease in donations, averaging just 2-3 donations per week. Spike is committed to helping the charity maintain it’s essential food, clothing and household item supplies to that they can continue supporting those in need.
As part of our partnership with Hope for Food, our team will be participating in a wide range of activities, including volunteering at Hope for Food’s meal distribution drives, soup kitchens, providing donations for food, clothing and essential items, as well as taking part in fundraising events to support Hope for Food’s mission to assist less fortunate households and families in our community.
We invite our clients, partners, friends and members of our community to join us in making a difference by supporting Hope for Food throughout 2024. Together, we can contribute to a brighter future for those facing hardship.
You can see all the fantastic work Hope for Food are doing and donate here.
Based in Bournemouth, Dorset Mind educates, challenges mental health stigma and inequality; and encourages recovery by empowering people to develop resilience. Their 1-2-1 and group support includes befriending, counselling, groups, and mentoring for adults and young people. Their training team delivers educational wellbeing for workplaces including the official Mental Health First Aid (MHFA). They also have numerous volunteering opportunities across the charity.
Our decision to select Dorset Mind was rooted in a shared commitment to connecting communities and prioritising people, which is at the heart of what we do here at Spike. This year, as a company, we took part in a number of fundraising events and volunteering initiatives to enable Dorset Mind to continue to raise awareness and provide support for mental health in our communities, whilst at the same time organising a variety of activities aimed towards fostering a culture of wellbeing amongst out staff.
Fast forward a year, and we are proud to reflect on a journey that has not only been deeply fulfilling but has also brough us closer as a team whilst growing our relationship with our neighbours and friends at Dorset Mind.
Fundraising
Bournemouth Bay Run 2023 The Bournemouth Bay Run 2023 was our first fundraising initiative, and five members of the team took on the challenge! #TeamSpike consisted of Nick, Vicky, Josh, Jonny and Sriya who took on varying routes, from half marathons to the 5km. Despite the trials of arduous training, injuries, illnesses, and exhaustion, their dedication to both personal well-being and the cause of mental health shone through.
Donned in vibrant neon orange, inspired by the event’s 40th-anniversary 80’s theme, the team surpassed expectations by raising an impressive £2,353 for Dorset Mind, far surpassing the initial target of £500. Our office rallied behind them, cheering as they crossed the finish line, and even securing a spot in the Bournemouth Echo!
Sherborne Country Fair Dragon Boat Racing
The Sherborne Castle County Fair Dragon Boat Race was our second major fundraising venture, with a spirited team comprising 17 members from our staff, friends, and family.
Together, we navigated the waters to raise £772 in support of Dorset Mind’s mission. Rowing proved more challenging then expected, but we persevered, learning valuable lessons in teamwork, communication, and pace – we even won our first race!
Volunteering
We took part in Dorset Mind’s Eco in Mind project in collaboration with ASDA, which involved tending to the Longham Allotment Gardens. Our team dedicated their efforts to a specific allotment designed for individuals suffering from Alzheimer’s. This unique allotment offered a sensory experience and a serene connection with nature, promoting mental well-being and tranquillity. The vegetables cultivated from our plot also went towards local open fridges and food banks to give back to our community.
We also organised various beach clean-ups throughout the year, coinciding with Earth Day and World Environment Day, demonstrating our commitment to giving back to the local community. These initiatives not only contributed to environmental conservation but also fostered connections and camaraderie among staff members.
Content Collaboration for Clients
In addition, recognising the importance of spreading mental health awareness, we worked with Dorset Mind to develop informative and engaging content for our clients and industry.
Drawing on their expertise in the field, we created a series of blogs and social media content centred around mental health topics, such as how to support residents through Blue Monday, ways to support residents with their mental health, wellbeing tips and more. These resources served as valuable tools to educate and inform our online audience about various aspects of mental well-being, reducing stigma and promoting understanding.
One particularly successful initiative was the incorporation of mental health awareness days into our monthly community resident engagement guides. These guides, which were eagerly anticipated by our client communities, featured dedicated sections for mental health awareness on relevant days throughout the year. These efforts were met with enthusiastic responses from both residents and clients, demonstrating the positive impact of integrating mental health awareness into our regular communication channels.
Our latest Community Engagement Guide is now out, which includes a multitude of events, covering both social, mental wellness and environmental awareness days for property and community engagement managers to bring residents together.
Summary
Through various fundraising activities and the enthusiastic support of over 50 generous contributors, we successfully raised a total of £3,125 towards funding Dorset Mind’s mental health programs and activities. These programs include mentoring and support for children, young people and adults, as well as training for more volunteers to help support our local community. This achievement not only highlighted the generosity and dedication of our Spike community, but also showcased the tangible impact of our partnership in supporting mental health initiatives.
Beyond the financial contributions, the charity partnership had a positive impact on our team dynamics and company culture. Organising charity events and participating in volunteering activities brought our staff closer together as a team. It instilled a sense of fulfilment and purpose among staff, fostering a positive and open company culture that continues to thrive today. The collaborative efforts to support mental health initiatives not only benefited our local community and client communities, but also significantly improved staff well-being, creating a more supportive and compassionate work environment.
Thank you to Dorset Mind
Dorset Mind’s incredible support, encouragement, and invaluable insights played an important role in the success of the collaboration. We admire Dorset Mind’s dedication and expertise in the field of mental health, and through our partnership, feel as if we’ve learned a lot ourselves. As our first Charity of the Year, Dorset Mind set a high standard. It was a mutually beneficial and heartwarming collaboration that left a lasting positive impact on all involved.
What’s next?
Now, with last year’s charity initiatives fuelling our drive to give back to community, we will be embarking on a new charity of the year for 2024 which we are excited to announce next week!
Eurofund Group, the international investment and development company, has partnered with Spike to utilise its tenant engagement portal, Spike Living, at Tribu, its first co-living development.
Tribu, located in Kingston-upon-Thames, a historic district in Southwest London, offers 63 boutique studios, designed to cater to both students and young professionals seeking a more sophisticated way of living. The development features state-of-the-art amenities, including a coworking space, rooftop terrace, cinema room, communal kitchens, and dining areas, all aimed at fostering a vibrant community.
Eurofund Group worked with Spike to create the Tribu app, a white-labelled version of its Spike Living portal designed to serve as a comprehensive platform for tenants and staff alike.
The Tribu app streamlines communication by simplifying the defect reporting and parcel management processes, as well as making the sharing of important documentation such as key policies, building regulations and appliance manuals easier.
By automating routine tasks, staff can devote more time and attention to providing exceptional customer service, which is a fundamental aspect of Tribu’s success.
The Tribu app also acts as a secure social network, allowing tenants to participate in social activities, access in-house services and events, as well as connecting tenants with others in the building who share similar interests.
Jonny Wootten, Marketing Director at Spike comments: “We are thrilled to partner with Eurofund Group to enhance the Tribu living experience. By leveraging our tenant engagement portal, Spike Living, Eurofund Group are able to transform the way tenants interact with their living spaces and foster a vibrant community within Tribu.”
Dan Sanford, CEO at Tribu, Eurofund Group comments: “Spike has an unrivalled expertise in the market, with a proven track record of successfully implementing innovative solutions that address complex business challenges. Spike’s ability to seamlessly integrate its solutions with third-party services and providers is truly remarkable, and we look forward to continuing to roll out Spike Living across future schemes.”
Based in Bournemouth, Dorset Mind educates, challenges mental health stigma and inequality; and encourages recovery by empowering people to develop resilience. Their 1-2-1 and group support includes befriending, counselling, groups, and mentoring for adults and young people. Their training team delivers educational wellbeing for workplaces including the official Mental Health First Aid (MHFA). They also have numerous volunteering opportunities across the charity.
After the success of our first quarter initiatives, we’re proud to have continued into Q2 with the same energy, taking part in more events and internal activities this past quarter. We’ve also incorporated mental health awareness into our digital content, including our Mental Health Awareness Week blog focusing on supporting anxiety in residential developments, and event suggestions inspired by Dorset Mind’s key event dates, such as Pride Month, World Environment Day, and World Meditation Day into our 2023 monthly Community Engagement Guides.
Sherborne Country Fair Dragon Boat Racing – May 2023
Our rowing team consisted of 17 members of staff, friends and family who picked up oars to raise funds and awareness of mental health in our communities, in a fun competition against many different organisations. It was a brilliant day, and we had so much fun dipping in and out of Dorset Mind’s rowing teams as well as our own Spike team to try and race for the fastest times.
Rowing was harder than it looked, but the team persevered and we learned a lot about teamwork, communication and pace, finishing with some respectable times for our first attempt, including a win for Team Spike in the first race! It was great catching up with many of our friends from the Dorset Mind team who also gave us some useful tips and hints from their experience at last year’s competition.
We’re thrilled to announce that we exceeded our £500 target, raising £772 towards funding Dorset Mind’s mental health programs and activities. These programs include mentoring and support for children, young people and adults, as well as training for more volunteers to help support our local community.
Thank you so much to everyone who donated to our fundraiser, and to all colleagues, family and friends who came to take part – we can’t wait for next year’s competition!
World Environment Day Beach Clean Up – June 2023
Through our partnership with Dorset Mind, we’re proud to be organising a variety of activities aimed towards keeping our staff mentally healthy.
Following the enthusiasm from our first beach clean up last quarter which everyone loved, World Environment Day, which took place on the 5th of June, was an opportune time for our next scheduled beach clean. We followed Dorset Mind’s ‘5 Ways to Wellbeing‘ framework, developed by the New Economics Foundation, which addresses core elements such as connection, staying active, taking notice of our surroundings, trying something new, and giving back.
Many of the team returned feeling proud of the positive impact they had on our local environment, and refreshed after a peaceful morning outside. Not to mention treated to coffee and cake after a productive morning!
What Have We Planned for Q3?
Spike are proud of our charity initiatives to date, whether hands on or incorporated into our digital content, and we can’t wait to take part in more activities in Q3!
Next quarter, we’re excited to be taking part in another fundraising event, as well as more beach clean ups! In addition to events, keep an eye out for our content focusing on mental wellness, including Women’s Health Week, International Happiness at Work Week and more!
You can learn more about Dorset Mind and find ways to support the work they are doing here.
It’s therefore vitally important that building operators and property managers are able to recognise the signs of anxiety, and are able to provide appropriate support when needed. Warning signs could include a change in a residents’ behaviour, late payments, or a change in appearance, indicating that someone may possibly be vulnerable or going through a difficult time.
Our 2023 charity partner, Dorset Mind, has provided a ‘5 Ways to Wellbeing’ framework, as a way to encourage a healthier lifestyle. This consists of ‘connect‘, ‘get active‘, ‘take notice‘, ‘learn‘ and ‘give‘. This simple, tried and tested framework can offer many opportunities for residents to take their minds away from stressful situations that are out of their control and provide focus on what they can do.
Here are 5 tips on what property managers can be doing to help support residents, inspired by the ‘5 Ways to Wellbeing’ framework:
1.) Take notice – Communicate with residents to ensure they are aware that support is available should they need it
Anxiety can lead us to believe that we are alone in our personal struggles, and often, residents may feel unsure how to ask for help. By letting them know that support is available, they can feel reassured that they do not need to suffer alone.
For instance, resident portals such as Spike Living, can provide an easy and quick way for residents to ask for help. Rather than needing to leave the comfort and security of their home, they can directly message their property manager who can then assess and provide the appropriate support. Some of our clients have even added a ‘HELP’ button to their portal to enable residents to alert staff if they need help urgently.
2.) Connect and Give – Create community forums and support groups
Across our client base, we’ve seen many online forums created, from encouraging gratitude and positivity to general social clubs, enabling residents to build real-life support networks right on their doorsteps. Having dedicated community forums and support groups can give residents a ‘safe space’ to discuss their worries, and seek guidance. As the saying goes, ‘a problem shared is a problem solved’.
By utilising a resident engagement portal, such as Spike Living, property managers can provide a secure and safe place online that is only accessible by genuine residents, ensuring that residents are not at risk from scammers and strangers.
Property Managers can also use the Spike Living portal to provide dedicated wellness resources to residents such as how to sleep with anxiety, managing emotional wellbeing as well as mindfulness techniques.
3.) Connect – Encourage residents to take part in community events
Whether it’s a coffee and chat morning, or in-person social networking, providing residents with opportunities to combat loneliness and isolation can bring residents together in difficult times.
When anxiety can often make residents feel lonely, opportunities to make friends can make tough times easier to manage.
4.) Learn – Encourage residents to try something new
Arts and crafts sessions, mixology workshops and more. Inspiring residents to take up a new skill or a hobby is a great way to build self-esteem and encourage more social interaction.
Opportunities to engage in educational activities can particularly help to relieve anxiety, and the practice of setting goals, has been strongly associated with higher levels of wellbeing.
Spread awareness of these events and workshops via the Spike Living portal to increase attendance!
5.) Be active – Get residents involved in fitness and wellness classes
According to Mind UK, a number of studies reveal how physical exercise can help relieve anxiety and improve mental health, not to mention lifting moods, and improving sleep. As well as being a great way to connect with others.
Fitness doesn’t need to be strenuous: yoga and meditation classes can be a great way to introduce residents to a healthier lifestyle. One of our clients introduced ‘Meditate Mondays’, which to date has been attended by over 4,000 residents.
By utilising Spike Living, residents can view and book available fitness classes within a few taps, all from the comfort and convenience of their homes.
SUMMARY
It’s becoming increasingly important to encourage open discussions, helping to remove the stigma surrounding mental health.
By ensuring that residents feel supported and cared for in their communities during difficult times, this not only dramatically enhances the resident experience, which is arguably one of the most important elements of any property offering, but also increases the likelihood that they will renew their tenancy.
Based in Bournemouth, Dorset Mind educates, challenges mental health stigma and inequality; and encourages recovery by empowering people to develop resilience. Their 1-2-1 and group support includes befriending, counselling, groups, and mentoring for adults and young people. Their training team delivers educational wellbeing for workplaces including the official Mental Health First Aid (MHFA). They also have numerous volunteering opportunities across the charity.
Connecting communities and bringing people together is at the heart of what we do here at Spike. This year, as a company, we committed to taking part in a number of fundraising events and volunteering initiatives to enable Dorset Mind to continue to raise awareness and provide support for mental health in our communities, whilst at the same time organising a variety of activities aimed towards keeping our staff mentally healthy.
Now, four months later, we’re proud to reflect back on our charity initiatives which have not only brought us a huge sense of accomplishment but also closer as a company, whilst growing our relationship with our neighbours and friends at Dorset Mind.
Beach Clean Up – March 2023
Our beach clean-up was our first organised charity activity, and many of our staff volunteered their time to pick up litter on Bournemouth beach. We followed Dorset Mind’s ‘5 Ways to Wellbeing‘ framework, developed by the New Economics Foundation, which addresses core elements such as connection, staying active, taking notice of our surroundings, trying something new, and giving back.
There are many wellbeing benefits to staff beach clean ups, including enabling staff to give back to their local community, building connections with one another whilst simultaneously enjoying the outdoors, and staying active. It was a morning that was enjoyed by all, and our staff returned to the office with the feeling of accomplishment and having had a great opportunity to spend time with the wider team.
Bournemouth Bay Run – April 2023
The Bournemouth Bay Run 2023 was our first fundraising initiative, and five members of the team took on the challenge! This year, #TeamSpike consisted of Nick, Vicky, and Josh tackling the half marathon, whilst Jonny took on the 10km route, and Sriya the 5km route. Each runner committed themselves to weeks of arduous training, never giving up despite injuries, illnesses, and exhaustion.
Donning neon orange, inspired by the Bournemouth Bay Run’s 40th anniversary 80’s theme, the team all beat their personal targets and raised a considerable amount of money for Dorset Mind. Our office was proud to support and cheer on our team in orange as they crossed the finishing line! We even caught our team in the Bournemouth Echo!
We were initially hoping to raise £500, but through the generosity and kindness of our community, friends, and family, we exceeded our target and raised over £2,500! What’s more, our fundraising page was named one of the most successful JustGiving pages of the month, a huge achievement as our first official fundraising initiative!
Thank you so much to everyone who supported and donated to our fundraiser! Your generosity will be going towards saving the lives of children and adults suffering from mental health in our local communities, ensuring they receive the support and guidance they need from Dorset Mind.
What Have We Planned for Q2?
After the success of our first quarter initiatives, we’re excited to bring the same energy and focus into Q2, with Team Spike taking on the Dragon Boat Race at the Sherbourne Castle Country Fair on the 29th May 2023, as well as our second beach clean-up with the support of Dorset Mind and local volunteers on the 5th June for World Environment Day!
Alongside this, we’re excited to be partnering up with Dorset Mind to write monthly blogs and content directed at helping those in the real estate sector to support their staff and residents, relating to key dates such as Mental Health Awareness Week focusing on anxiety, World Meditation Day, Men’s Health Week and more!
You can learn more about Dorset Mind and find ways to support the work they are doing here.
“No country can ever truly flourish if it stifles the potential of it’s women, and deprives itself of the contribution of half it’s citizens.” – Michelle Obama
IWD 2023’s call to ‘embrace equity’ suggests an active willingness to accept, adopt and support gender equity across wellbeing, employment and technology. Following this theme, the United Nations Observance of IWD recognises and celebrates the women and girls who are championing the advancement of transformative technology.
According to the UN, bringing women and other marginalised groups into technology results in more creative solutions, and has greater potential for innovations that meet women’s needs and promote gender equality. According to Tech Nation, nearly three million people, or 9% of the UK workforce are employed in the UK tech industry. But women only make up 26% of the tech workforce. Many are driven out of the industry through burnout, gender biases, toxic aspects of “bro-culture” and a lack of work-life balance. A recent PwC study also indicates only 3% of women say a career in technology is their first-choice career.
So, what have we done to embrace equity at Spike?
We’re encouraging transparent communication and encouraging our female team to voice their thoughts, and ensuring we always get their perspective, including them in high level discussions or 1-to-1s.
We’re accommodating those who have family commitments, ensuring there is no fear of penalisation, through enabling flexible working patterns for those who need it, and staying open-minded and educated when it comes to female health.
Encouraging retention and recruitment, giving equal opportunities to women from a variety of backgrounds, encouraging them to bring their own flair to the team.
We’re actively creating social opportunities through office socials, where both men and women have been given equal opportunities to make suggestions and play active roles.
We’re offering mentorship and support in every role.
We’re encouraging all staff to express their creativity through imputing into enhancing the workspace and in celebrating special events.
Continuously learning and understanding the best ways to support the needs of women in our team.
Summary
We hope to see more inclusivity within the technology industry, and we encourage everyone to consider gender equity within their workplace. As a company who value community, we endeavour to promote equality and put measures in place to enable women to thrive and develop within the sector alongside their male counterparts.
Thank you to all of our incredible women at Spike who add so much to the team as a whole – bringing their drive, flair, creativity, and much more!
Keep an eye out for our #IWD Spotlights across on our social media channels where we will be showcasing and celebrating our female team!
Mental health affects so many people from all walks of life; our friends, families, colleagues and neighbours. According to Mind, 1 in 4 people will experience a mental health problem of some kind each year in England. With 1 in 6 reporting experiencing a common mental health problems (such as anxiety and depression) in any given week.
Whilst many of us are fortunate to have a support network, not everyone is so lucky, and mental health can often go untreated and undetected.
Based in Bournemouth, Dorset Mind educates, challenges mental health stigma and inequality; and encourages recovery by empowering people to develop resilience. Their 1-2-1 and group support includes befriending, counselling, groups, and mentoring for adults and young people. Their training team delivers educational wellbeing for workplaces including the official Mental Health First Aid (MHFA). There are also volunteer opportunities across the charity.
Connecting communities and bringing people together is at the heart of what we do here at Spike Global. This year, as a company, we are committing to taking part in a number of fundraising events and charity initiatives to enable Dorset Mind to continue to raise awareness and provide support for mental health in our communities.
Keep an eye out for our collaborative blogs with helpful advice on how property managers can raise mental health awareness in their communities, updates on the various challenges we will be undertaking as a company, and the positive impact that Dorset Mind is having.
You can learn more about Dorset Mind and find ways to support the work they are doing here.
Combine post-Christmas blues with the rising cost of living, and you have a recipe for a rather dismal January!
Taking inspiration from our clients, we’ve come up with some ideas that can be used to encourage a not-so-blue January and bring more positivity into your developments.
1. Establish Online Wellness Clubs and Forums
Across our client base, we’ve seen online meditation clubs, forums encouraging gratitude and positivity, to general social clubs, enabling residents to build real-life support networks right on their doorsteps. What’s more, research by Apartment Life found that the more friends a resident has within their building, the more likely they are to renew their tenancy.
By utilising our award-winning resident engagement portal, Spike Living, property managers can provide a secure and safe place online that is only accessible by genuine residents, ensuring that residents are not at risk from scammers and strangers.
2. Digitally Bookable Fitness Classes
According to Mind UK, there are numerous studies that reveal how physical exercise can improve mental health, from lifting moods, to improving sleep and a great way to connect with others. It’s no surprise that fitness classes were the most popular events to take place across our client developments last year!
By utilising Spike Living, residents can view and book available fitness classes within a few taps, all from the comfort and convenience of their homes. Spike Living also allows events and fitness classes to be ticketed and chargeable, providing an additional revenue stream for property managers.
3. Hold Wellness Events and Workshops
Yoga and meditation workshops became the norm during the pandemic and have continued to grow in popularity ever since. One of our clients introduced ‘Meditate Mondays’, which had an attendance of over 1,000 residents in 2022 – yoga classes in total across our client base were attended by over 6,000 residents in the same year!
To combat loneliness and isolation, property managers could hold coffee mornings, Mindfulness Mondays, or provide in-person social networking opportunities to bring residents together.
Spread awareness of these events and workshops via our Spike Living portal to increase attendance!
4. Virtual or In-Person Mental Health Sessions
Often having someone to talk to in a professional setting can make it easier to discuss anxieties or concerns. In some of our client developments, on site counselling sessions were offered for free or at a discounted rate, and all bookable via the Spike Living portal.
Partner with local or established psychologists to connect residents to licenced professionals, whether via virtual consultations or in a dedicated on-site room.
We also worked with clients to implement a dedicated area within their Spike Living portal to provide residents with quick and easy access to a wide range of content from advice around mindfulness, managing emotional wellbeing, as well as providing a simple way for residents to ask for help, alerting on-site teams of anxiety attacks or residents needing immediate help.
5. Amenities Dedicated to Mental Wellness
Provide residents with a dedicated area within their building, such as meditation rooms or wellness studios, giving residents the opportunity to get away from everyday stresses and find peace within their own buildings.
To raise awareness and encourage use of these dedicated rooms, property management regularly promoted availability of these amenities on the Spike Living portal.
Summary
Turn January from a sombre period to a month of new beginnings and opportunities, ensuring that residents feel supported and cared for. With resident experience arguably the most important element of any property offering, and a key factor when it comes to retaining residents, many property managers are now looking at how to provide additional value to ensure their developments stand out within an increasingly competitive rental market.
Effective and transparent communication is an essential component in any successful relationship, and when it comes to property management, it’s no different. Having an easy way to communicate with residents ensures you are keeping them engaged and increasing the likelihood that they will renew their tenancy.
With this in mind, here’s four ways to enhance communication within your building.
1) Clubs and Forums
One of the easiest ways to ensure resident satisfaction and reduce resident turnover in your development is to provide opportunities for residents to engage by connecting them to their neighbours. Unlike traditional social media, Spike Living can only be accessed by residents, ensuring that they are talking with genuine residents in their building, without being at risk from scammers and strangers.
Research by Apartment Life found that the more friends a resident has within their building, the more likely they are to renew their tenancy. Without any friends living in their community, residents only have a 29% chance of renewing. That number jumps to 38% if they have 1-3 friends, and if they have 7 or more friends, there’s a 47% likelihood that they’ll renew.
The Clubs feature in Spike Living gives residents the opportunity to meet others within their building who share similar interests. From book clubs, to gaming clubs or even cultural clubs, residents can find a sense of belonging – often leading to longer tenancies. Through Forums, residents are able to engage in community discussions, share recommendations and further promote a sense of community within the building.
2) Events
A great way to encourage in-person communication in buildings is through organising events. Spike Living enables both staff and residents to organise their own events to encourage gatherings and social interaction between each other.
From icebreakers for university students to Christmas parties, organising events can bring residents together and further boost resident engagement, helping residents to feel truly part of the community.
Spike Living also allows events to be ticketed and chargeable, allowing staff to easily understand what events are getting the most engagement, and how many residents to expect, as well as providing an opportunity to raise additional revenue.
Communication with residents can be enhanced through a variety of features within the Spike Living portal. From push notifications informing residents about important maintenance and safety announcements to enabling residents to directly message the concierge or reception staff, encouraging faster responses.
By offering residents a mobile portal, you are providing them with a central place to communicate with you. Rather than being constantly bombarded with phone calls or emails, you can simply review and respond to all queries that have come through via the portal.
4) Maintenance Communication
Having an easy way to report issues was seen as a key contributor to resident satisfaction, as referenced in almost 1 in every 5 reviews according to HomeViews 2021 Build to Rent report.
One of the most time-consuming parts of a property manager’s job is the handling of maintenance issues, with minor issues turning into major ones if they aren’t dealt with quickly and efficiently. Without an easy and simple way for residents to report maintenance issues, they can often go unreported.
Resident portals like Spike Living speed up the communication in these instances and allow residents to quickly provide your maintenance staff with a clear picture of the task ahead, with residents even able to attach photos of the issue so maintenance staff can diagnose the fault ahead of time, increasing the likelihood of fixing the issue in their first visit.
Summary
As competition within the rental sector increases, communication and customer service will play an ever-important role. Developments that do not offer an easy way for residents to easily communicate with staff and each other run the risk of falling behind. Spike Living makes communication within developments much easier and more efficient than ever, ultimately improving resident satisfaction and reducing turnover.
Want to learn how our award-winning Spike Living resident engagement portal can enhance communication and resident satisfaction in your property? Request a one-to-one demo below!
